I’m
not aware of any way to do what you want
directly in Observium, but perhaps someone else
knows…
Meanwhile,
a generic technique to solve any kind of email issue
like this is: send the alerts to an intermediate
email system (e.g. an internal server running Postfix,
so have Observium email e.g. “someuser@mail-filter-server.yourinternal.domain.name”),
where you then use a script (perhaps invoked from the
“someuser” user’s .forward file?) to assess what to do
with the email, then have that system send
another email message (or perhaps the original
message) to the ultimate target system.
-Adam
Adam Thompson
Consultant,
Infrastructure Services
100
- 135 Innovation Drive
Winnipeg,
MB R3T 6A8
(204)
977-6824 or 1-800-430-6404 (MB only)
https://www.merlin.mb.ca
Chat
with me on Teams
Our team handles requests with a
ticket system.
When a device does not respond... an alert is sent
by email... then when the device starts working
again a new email is sent with the subject recovery.
Now our boss needs a new ticket to be generated only
when a device doesn't respond, not when it works
again.
¿it is possible?
--
Saluda
cordialmente
Our team handles requests with a ticket
system.
When a device does not respond... an alert is sent by
email... then when the device starts working again a new
email is sent with the subject recovery.
Now our boss needs a new ticket to be generated only when
a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda
cordialmente