Hi Damien,

Those emails seem to frequently get blocked by spam filters.

I think I saw your account go past a few days ago as a failed payment, I guess the card details must have expired.

The URL you need from the portal to update the payment details is :

https://checkout.paddle.com/subscription/update?user=126545&subscription=471&hash=e6d572a065af946de8c5325cf5e6a2b1

If you check your spam filters, you might be able to find the password reset email for the portal. Once you've stopped it being blocked, resending the password reset email should work too!

Thanks,

adam.

On 12/02/2016 04:55:46, Damien Burke <damien@supremebytes.com> wrote:

Hello,

Password reset on https://www.observium.org/subs/index.php does not appear to be working.

My observium username and password is not working on the svn anymore and I cannot login to account management.

Is this a known issue?