Greetings,

I am new to this and Observium. We have a paid version and I have some questions about support and upgrading.

Question 1, how do I get support?

Support question, when I try to add a device, I get an error saying it can’t ping the device. I have logged into the terminal of observium and can ping the device

Support question, I recently received an email about a new version, I tried to run the update, but it fails saying it can’t find the root folder or something like that.

I can provide more details, but this is the basic questions I have and if you can point me in the proper direction how to get these answered I would appreciate that.

Thank you,

Matt

Matthew Cotter
Network Support Engineer

Boston Inc. dba Furniture & ApplianceMart | Ashley HomeStore
2404 W, Beltline Hwy
Madison, WI 53713
(p) 608-277-7700
(e) Matt.Cotter@BostonFAM.com
BostonFAM.com | AshleyHomestores.com | furnitureappliancemart.com

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