It's likely that the permissions on this device's RRD folder are broken.

Check the permissions of the contents of the /opt/observium/rrd directory, you'll probably find that the directory for this device has root permissions.

You can fix them with :

chown -R observium.observium /opt/observium/rrd

Note that this only applies if this install was made via the automated install script, and the poller is run as root.

Thanks,
adam.

Prasun Kumar Mitra (NOC) wrote on 2023-11-24 10:12:

Hello,

I am using Subscription version of Observium for over 4 years collecting data on over 35 devices including switch, routers and servers, using it daily

I have recently added a Arista switch where traffic graph is not showing [or not getting drawn] although i can see the realtime traffic graph and all other info collected by observium. i have tried removing and re adding it to observium but the graph didn't worked.

Can anyone help me resolve this.

Observium Version: 23.11.13173 (15th November 2023)

Device/ Hardware: Arista DCS-7020SRG-24C2

Device Firmware: Arista EOS 4.30.3M

Regards,

Prasun Kumar Mitra

System Admin

Alliance NOC
Alliance Broadband Services Pvt. Ltd.
P-89,C.I.T Road,
Kolkata-700014