You have set interval to 500, which will re-alert every 500 seconds.

Mystery solved!

Adam.

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On 23 September 2015 23:04:36 Andrew Plas <andrewp.plas@gmail.com> wrote:

I am actually seeing this exact thing on my production server- the same alert being sent every 5 minutes when the device is polled, persisting until the situation is resolved and the recovery message comes through. The database updates have been completing without errors, running version 7024.

I am NOT seeing this on my dev server, however.  A single alert is sent when an alert checker fails, and a recovery message follows when it was corrected.  No problems here.

While dev is currently at version 7035, I recall seeing the same when they were both at latest.  My best guess is that it has something to do with configuration for the old alerting system- my prod server has been running for a couple years and simply updated, while the dev is a fairly recent build.

Below are the 'alerts' and 'email' sections of my prod's config.php file.  The default address was disabled after switching to the contact system.

Thank you!

// Set up a default alerter (email to a single address)

//$config['email']['default']                = "noc@netgainhosting.$

$config['alerts']['email']['from']         = "observium@netgainhosting.com";

$config['email']['default_only']           = TRUE;

$config['email']['enable']                 = TRUE;  // Disables OLD alerting sy$

$config['alerts']['interval']              = 500;

//$config['alerts']['interval']              = 86400;

// Mailer backend Settings

$config['web_url'] = "https://observium.services.local/";

$config['email']['backend']           = 'smtp';               // Mail backend. $

$config['email']['from']              = "observium@netgainhosting.com";        $

$config['email']['sendmail_path']     = '/usr/sbin/sendmail'; // The location o$

$config['email']['smtp_host']         = '10.77.71.1';          // Outgoing SMTP$

$config['email']['smtp_port']         = 25;                   // The port to co$

$config['email']['smtp_timeout']      = 10;                   // SMTP connectio$

$config['email_smtp_secure']          = NULL;                 // Enable encrypt$

$config['email']['smtp_auth']         = FALSE;                // Whether or not$

$config['email_smtp_username']        = NULL;                 // SMTP username.

$config['email_smtp_password']        = NULL;                 // Password for S$

$config['email']['graphs'] = FALSE;   // Remove graphs in emailed alerts

On Wed, Sep 23, 2015 at 2:07 PM, Adam Armstrong <adama@memetic.org> wrote:

Hi Ondrej,

You certainly shouldn't bet getting notification for the same alert every 5 minutes.

Have you correctly run the database updates? (./discovery.php -u)

Thanks,

adam.

On 23/09/2015 21:13:35, Ondrej Beran <ob@nix.cz> wrote:

Hello,

today I have updated version 6531 to 7038 and I still receive the same
alert notification every 5 minute. Is it possible to change this
notification to receive this alert only once when the service is down
and than when it is renewed, not repeatedly ?

defaults.inc.php
$config['alerts']['interval'] = '31536000'; // How
frequently to re-send a notification for a continuing alert condition
// In
seconds. Default is 1 day.
Thank you
Ondrej

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