That information isn't actually useful to them, they don't have access to our usernames.
You need to send them your subscription id, as the instructions on the subscription management system say.
The subscription id is the number at the end of your svn username.
Thanks,
Adam.
Sent from BlueMail
Below:==Dear team,Please send me invoice of Observium's subscription. My username is chanty.Regards,chanty==From: observium <observium-bounces@observium.org> on behalf of Adam Armstrong <adama@memetic.org>
Reply-To: Observium Network Observation System <observium@observium.org>
Date: Thursday, January 14, 2016 at 2:43 PM
To: Observium Network Observation System <observium@observium.org>
Subject: Re: [Observium] Customer Portal_______________________________________________ observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observiumWhat did you send?
Adam.
Sent from BlueMail
On 14 Jan 2016, at 07:24, ChanTy <ty.chan@corp.mekongnet.com.kh> wrote:The email is sent to help@paddle.com . But I don’t get any response until now.From: observium <observium-bounces@observium.org> on behalf of Adam Armstrong <adama@memetic.org>
Reply-To: Observium Network Observation System <observium@observium.org>
Date: Thursday, January 14, 2016 at 11:09 AM
To: Observium Network Observation System <observium@observium.org>
Subject: Re: [Observium] Customer Portal_______________________________________________ observium mailing list observium@observium.orghttp://postman.memetic.org/cgi-bin/mailman/listinfo/observiumThe financial stuff isn't handled by us.
I haven't really had any reports of paddle failing to provide an invoice before.
Are you sure you sent them the required information?
Adam.
Sent from BlueMail
On 14 Jan 2016, at 03:57, ChanTy <ty.chan@corp.mekongnet.com.kh> wrote:Hi Adam,Until now, I don’t see anyone send me the invoice yet.Can you help to check ?Regards,chantyFrom: observium <observium-bounces@observium.org> on behalf of apple <ty.chan@corp.mekongnet.com.kh>
Reply-To: Observium Network Observation System <observium@observium.org>
Date: Tuesday, January 12, 2016 at 8:45 AM
To: Observium Network Observation System <observium@observium.org>
Subject: Re: [Observium] Customer Portal_______________________________________________ observium mailing list observium@observium.orghttp://postman.memetic.org/cgi-bin/mailman/listinfo/observiumBut everything is OK. I just need to email to help@paddle.com to get the invoice.From: observium <observium-bounces@observium.org> on behalf of apple <ty.chan@corp.mekongnet.com.kh>
Reply-To: Observium Network Observation System <observium@observium.org>
Date: Tuesday, January 12, 2016 at 8:43 AM
To: Observium Network Observation System <observium@observium.org>
Subject: Re: [Observium] Customer Portal_______________________________________________ observium mailing list observium@observium.orghttp://postman.memetic.org/cgi-bin/mailman/listinfo/observiumSorry, it is “chanty” .From: observium <observium-bounces@observium.org> on behalf of Adam Armstrong <adama@memetic.org>
Reply-To: Observium Network Observ ation System <observium@observium.org>
Date: Monday, January 11, 2016 at 7:43 PM
To: <observium@observium.org>
Subject: Re: [Observium] Customer Portal_______________________________________________ observium mailing list observium@observium.orghttp://postman.memetic.org/cgi-bin/mailman/listinfo/observiumThe user "mekongnet" has no subscriptions.Do you have another user?adam.On 11/01/2016 08:56:18, ChanTy <ty.chan@corp.mekongnet.com.kh> wrote:
Hi Adam,My subscription is still valid but when I log in to customer portal. I don’t see anything.Username: mekongnet . Please help check as I need to download Invoice.Regards,chanty
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