[Observium] Syslog Integration

Hello,

Our organization recently upgraded from the Community version to Professional. While using the Community version on Ubuntu 16.04 we found syslog integration worked well and setup was easy following the documentation. After purchasing a subscription, we installed Observium on a new Ubuntu 16.04 machine, but cannot get syslog integration to work. I have configured the target machine to send syslog messages to Observium and, using tcpdump, can confirm the Observium server is receiving messages on the correct port from the target with FQDN. However, the Observium web interface show "no syslog entries." What is the best way to diagnose and fix this problem?

Brian Hilmers