[Observium] Re: Device Showing Down in Alerts but Device is online

-- Thanks & Regards Sagar Penti 7977783978 Navkar Supertech Pvt Ltd On 2023-09-27 18:28, Ryan, Spencer J. via observium wrote: > Unknown means the device hasn't been polled yet since the alert check > was updated, which might mean it's offline/unreachable, which might > mean your original alert was fine. I'm guessing there is an ACL or > other issue preventing your Observium server from getting ICMP and/or > SNMP to these devices. > > Try to ping one from the observium server, and do a manual discovery on > one to see if it can be reached, I'd bet they can't. > > ------------------------- > > Spencer J. Ryan| Manager, Technology and Infrastructure > Miller Canfield > T +1.313.496.7979 | F +1.313.496.7500 > > ------------------------- > > From: Sagar Penti via observium observium@lists.observium.org > Sent: Wednesday, September 27, 2023 1:12 AM > To: Observium observium@lists.observium.org > Cc: Adam Armstrong adama@observium.org; sagar@nstplnet.com > Subject: [Observium] Re: Device Showing Down in Alerts but Device is > online > > Caution: This is an external email. Do not open attachments or click > links from unknown or unexpected emails. > > Hi adam, > > as per your said we have created a new alert in that also it will be > showing unknown. Plese find the attached screenshot. > > -- > > Thanks & Regards > Sagar Penti > > 7977783978 > Navkar Supertech Pvt Ltd > > On 2023-09-26 21:49, Adam Armstrong via observium wrote: > > You can delete it and recreate it or just fix the broken conditions. > > Adam. > > Sent from my iPhone > > On 26 Sep 2023, at 16:44, Ryan, Spencer J. via observium > observium@lists.observium.org wrote: > > Show us the alert conditions for that rule. > > ------------------------- > > Spencer J. Ryan| Manager, Technology and Infrastructure > Miller Canfield > T +1.313.496.7979 | F +1.313.496.7500 > > ------------------------- > > From: Sagar Penti via observium observium@lists.observium.org > Sent: Tuesday, September 26, 2023 11:41 AM > To: Observium observium@lists.observium.org > Cc: Adam Armstrong adama@observium.org; sagar@nstplnet.com > Subject: [Observium] Re: Device Showing Down in Alerts but Device is > online > > Caution: This is an external email. Do not open attachments or click > links from unknown or unexpected emails. > > Hi Adam, > > Then what can do for it delete this condition and recreate a new alert. > > -- > > Thanks & Regards > Sagar Penti > > 7977783978 > Navkar Supertech Pvt Ltd > > <image001.png> > > On 2023-09-26 21:00, Adam Armstrong via observium wrote: > > This device isn't "showing down", an alert that you've called "device > up/down" which may or may not correctly track a device being up/down > has failed for these devices, seemingly all of your devices. > > It's most likely that your alert conditions are broken and are just > always returning failed. > > adam. > > Sagar Penti via observium wrote on 26/09/2023 16:01: > > Hi Team, > > We have problem with device alerts. Due to this we can't monitor our > network. Actually, our devices are online but, in the alerts, it will > be showing down. I have tried to forceful discover but still same. I > think it will be software bug then i will update to latest version but > at here also same issue. If anyone have solution, please let me know. > Thanks in advance. > > -- > > Thanks & Regards > Sagar Penti > > 7977783978 > Navkar Supertech Pvt Ltd > > _______________________________________________ > > observium mailing list -- observium@lists.observium.org > > To unsubscribe send an email to observium-leave@lists.observium.org > > _______________________________________________ > observium mailing list -- observium@lists.observium.org > To unsubscribe send an email to observium-leave@lists.observium.org You have received a message from the law firm Miller Canfield. The information contained in or attached to this electronic mail may be privileged and/or confidential. If you received this transmission and are not the intended recipient, you should not read this message and are hereby notified that any dissemination, distribution or copying of this communication and/or its attachments is strictly prohibited. If you have received this communication in error or are not sure whether it is privileged, please immediately notify us by return e-mail and delete or destroy the original and any copies, electronic, paper or otherwise, that you may have of this communication and any attachments. _______________________________________________ observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org _______________________________________________ observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org _______________________________________________ observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org