…sitting here not even aware you
had a Discord server. Huh. Yeah, I see the link there, now that I look. That will have approximately all the same problems that IRC has/had. Still better than a web-based version of a newsgroup IMHO.
In short, all user support is a, er, suboptimal experience for developers. Especially for free and/or open-source products. Been there, have the scars.
-Adam
Adam Thompson
Consultant, Infrastructure Services
100 - 135 Innovation Drive
Winnipeg, MB R3T 6A8
(204) 977-6824 or 1-800-430-6404 (MB only)
From: observium <observium-bounces@observium.org>
On Behalf Of adama--- via observium
Sent: Wednesday, May 4, 2022 9:00 AM
To: 'Observium' <observium@observium.org>
Cc: adama@observium.org
Subject: Re: [Observium] need for a new support system, email lists are too limiting
Suboptimal is certainly one way to describe mailman. :D
These days a majority of questions go via our Discord, but LDAP is a somewhat special case in that it’s not something we use or understand, so we can’t give much help on making it work.
Adam.
From: observium <observium-bounces@observium.org>
On Behalf Of Adam Thompson via observium
Sent: 04 May 2022 14:56
To: Observium <observium@observium.org>
Cc: Adam Thompson <athompson@merlin.mb.ca>
Subject: Re: [Observium] need for a new support system, email lists are too limiting
Please, no. I’d much rather see the same questions over and over and over – the crucial distinction is that emails come to me with zero effort, whereas I must devote significant time & energy to
visiting an online forum/BB. And then I’m basically reading emails in a web browser instead of a fully-featured email client, which is the worst of both worlds.
FWIW, the pfSense project’s recent experience was that while converting to a web forum noticeably increased engagement (mostly, I firmly believe, by users too young to appreciate the advantages of
email, ahem 😉 ) it did
absolutely nothing to stop the same old questions from being asked again and again and again and again (and again and again) – in my opinion, it made the situation it even worse because it provided a forum accessible to even more new users than
before. Two defining characteristics of new users, at least in infrastructure projects, seem to be that (a) they don’t know where best to look for information, nor (b) how to recognize/interpret/apply what they do find.
A mailing list archive exists but the public URL (404 Not Found (memetic.org)) is broken.
Anyone subscribed to the list can see the “private” view at The observium Archives (memetic.org) – you’ll need your mailman password for this, which mailman will happily send
to you upon request. This is a suboptimal situation, but speaking as a mailman admin, mailman itself is suboptimal, so… :shrug:
I’ve no idea who runs the mailing list server at memetic.org, but perhaps that’s something the other Adam could ask to have fixed so we could have searchable/linkable archives?
FWIW, there is an FAQ:
Frequently Asked Questions - Observium. I don’t find it to be a great resource, as I don’t think I’ve ever had any of those questions, but I assume they made their way onto that page for a good reason.
-Adam
Adam Thompson
Consultant, Infrastructure Services
100 - 135 Innovation Drive
Winnipeg, MB R3T 6A8
(204) 977-6824 or 1-800-430-6404 (MB only)
From: observium <observium-bounces@observium.org>
On Behalf Of Tony Guadagno via observium
Sent: Wednesday, May 4, 2022 7:23 AM
To: Observium <observium@observium.org>
Cc: Tony Guadagno <tonyg@guadagno.org>
Subject: [Observium] need for a new support system, email lists are too limiting
Hi, as the recent 2 questions have shown (ldaps auth and ping only device monitoring) users have the same questions over and over. Currently, this system Observium uses for email lists (imho) is not cutting it. There
is no place (that I now of) that we can search for old solutions, the emails don’t seem to be archived anywhere.
Have you considered switching off this to a discussion board software? I think it would be better for all.
Just my 2 cents.
tony