typical tom had already pointed that out. bleh.

On 03/08/2017 19:28:55, Adam Armstrong <adama@memetic.org> wrote:

could *have*.

:D :D :D :D

On 03/08/2017 08:46:07, Simon Mousey Smith <simonsmith5521@gmail.com> wrote:

Its good to see the NHS are actually monitoring there network correctly unlike the hack attack the other month, bet observium could of noticed a SPIKE in network traffic across the network

Simon

On 2 Aug 2017, at 16:54, Franks Andy (IT Technical Architecture Manager) <Andy.Franks@sath.nhs.uk> wrote:

Thanks, that’s very good of you to act so fast.

I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency! J

Cheers

Andy

 

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: 02 August 2017 16:37
To: observium@observium.org
Subject: Re: [Observium] Multiple Payments

 

Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one.

 

thanks,

adam.

On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.org> wrote:

Hi Andy,

 

It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription.

 

BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;)

 

Thanks,

adam.

On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.uk> wrote:

Hi,

  We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice?

Thanks

Andy Franks

 

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