Thanks, that’s very good of you to act so fast.

I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency! J

Cheers

Andy

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: 02 August 2017 16:37
To: observium@observium.org
Subject: Re: [Observium] Multiple Payments

Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one.

thanks,

adam.

On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.org> wrote:

Hi Andy,

It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription.

BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;)

Thanks,

adam.

On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.uk> wrote:

Hi,

  We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice?

Thanks

Andy Franks