Jason Ross <jross@medicalteams.org> wrote:

Yeah, I knew of the files, I just didn’t know if poller py files meant the poller-wrapper.py file or if it was some other file…

Success! Chmod +x on the poller.php, discovery.php, and poller-wrapper.py files fixed it. All graphs, except FTB Table Usage, are working correctly. Finally!

Thanks everyone for your help…and patience. Maybe someone can add this fix under the FAQ “My graphs don’t work” or something? It would have save me hours and you guys a thousand questions. Anyway, thanks again.

Jason

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Josh Hopper
Sent: Tuesday, December 17, 2013 8:27 PM
To: Observium Network Observation System
Subject: Re: [Observium] Graph Data only displays -nan

Its poller.php and discovery.php

cd /opt/observium

Its there.

Since the split from free to liscensed you have to chmod some files to get it to work. I’m not sure why. :/

Sincerely,

Joshua Hopper, A+ CE

Network Administrator

420 3^rd Ave NW Hickory NC 28601

Office: 828-449-1839x2160 | Cell: 828-855-7565

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Mark
Sent: Tuesday, December 17, 2013 9:03 PM
To: Observium Network Observation System
Subject: Re: [Observium] Graph Data only displays -nan

In /opt/observium

On Dec 17, 2013 7:00 PM, "Jason Ross" <jross@medicalteams.org> wrote:

Mark,

Poller py files?

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Mark
Sent: Tuesday, December 17, 2013 5:47 PM
To: Observium Network Observation System
Subject: Re: [Observium] Graph Data only displays -nan

I had to do chmod +x on the poller py and the discovery php files and they have been running for almost a week now

On Dec 17, 2013 6:21 PM, "Jason Ross" <jross@medicalteams.org> wrote:

So if I created the file /etc/cron.d/Observium and entered the cron jobs as in the instructions, why wouldn’t they be running?

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Tuesday, December 17, 2013 4:50 PM
To: Observium Network Observation System
Subject: Re: [Observium] Graph Data only displays -nan

That is indeed what it would suggest!

Jason Ross <jross@medicalteams.org> wrote:

Adam,
So while I've been building another server, I noticed that after I add a new device to observum via the web gui, it is displayed in the devices, but after 30 minutes, it still hasn't been polled or discovered. Would this indicate that my cron jobs aren't running as they should be? Last question about this, I promise.

Thanks,
Jason

-----Original Message-----
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong

Sent: Tuesday, December 17, 2013 3:30 PM

To: Observium Network Observation System
Subject: Re: [Observium] Graph Data only displays -nan

Well, it seems to definitely be correctly updating and running the poller.

If your RRDs are being created, then there are no permissions issues (poller runs as root anyways). I really can't see why it's not working, unless your crontab entries are not being run.

If you want to give me access to t

server, I can fix and tell everyone what you did wrong! ;P

adam.

On 2013-12-17 23:21, Jason Ross wrote:

 Whoops…sorry. Forgot to paste it in.
 
 array(88
 
 port_id => 3
 
 device_id => 1
 
 port_64bit => 1
 
 port_label =>
 
 port_descr_type => null
 
 port_descr_descr => null

 
 port_descr_circuit => null
 
 port_descr_speed => null
 
 port_descr_notes => null
 
 ifDescr => 3
 
 ifName => 3
 
 portName => null
 
 ifIndex => 3

 ifSpeed => 100000000
 
 ifConnectorPresent => true
 
 ifPromiscuousMode => true
 
 ifHighSpeed => 100
 
 ifOperStatus => up
 
 ifAdminStatus => up
 
 ifDuplex => fullDuplex

 
 ifMtu => 1514
 
 ifType => ethernetCsmacd
 
 ifAlias =>
 
 ifPhysAddress => 00110ae4e7fd
 
 ifHardType => null
 
 ifLastChange => 2013-12-17 06:38:12
 
 date-8hr America/Los_Angeles (UTC-8)

 
 ifVlan => 1
 
 ifTrunk => dot1Q
 
 ifVrf => null
 
 ignore => 0
 
 disabled => 0
 
 detailed => 0
 
 deleted => 0
 
 pagpOperationMode => null

 pagpPortState => null
 
 pagpPartnerDeviceId => null
 
 pagpPartnerLearnMethod => null
 
 pagpPartnerIfIndex => null
 
 pagpPartnerGroupIfIndex => null
 
 pagpPartnerDeviceName => null

 
 pagpEthcOperationMode => null
 
 pagpDeviceId => null
 
 pagpGroupIfIndex => null
 
 ifInUcastPkts => 2154573

 73
 
 ifInUcastPkts_delta => 203755
 
 ifInUcastPkts_rate => 217
 
 ifOutUcastPkts => 304943357
 
 ifOutUcastPkts_delta => 291120
 
 ifOutUcastPkts_rate => 310
 
 ifInErrors => 163

 
 ifInErrors_delta => 0
 
 ifInErrors_rate => 0
 
 ifOutErrors => 0
 
 ifOutErrors_delta => 0
 
 ifOutErrors_rate => 0
 
 ifOctets_rate => 384524
 
 ifUcastPkts_rate => 527

 
 ifErrors_rate => 0
 
 ifInOctets => 28916762299
 
 ifInOctets_delta => 27302870
 
 ifInOctets_rate => 29077
 
 ifOutOctets => 353122057304
 
 ifOutOctets_delta => 333765358

 
 ifOutOctets_rate => 355448
 
 ifInOctets_perc => 0
 
 ifOutOctets_perc => 3
 
 poll_time => 1387321711
 
 poll_period => 939
 
 hostname =&g

t;

pdx-sw-dc
 
 human_speed => 100Mbps
 
 human_type => Ethernet
 
 html_class =>
 
 human_mac => 00:11:0a:e4:e7:fd
 
 label => 3
 
 entity_name => 3
 
 entity_shortname => 3

 
 entity_descr =>
 
 admin_status => enabled
 
 table_tab_colour => #194B7F
 
 row_class =>
 
 in_rate => 232616
 
 out_rate => 2843584
 
 bps_in_style => color: #008C00;

 
 bps_out_style => color: #394182;
 
 pps_in_style => color: #740074;
 
 pps_out_style => color: #FF7400;
 
 humanized => true
 
 graph_type => port_errors
 
 FROM: Jason Ross

SENT: Tuesday, December 17, 2013 3:21 PM
TO: 'Observium Network Observation System'
SUBJECT: RE: [Observium] Graph Data only displays -nan

Well, one last attempt before building aga

using vmware instead of
hyper-v so I can copy/paste the install guide… Here is the output of
clicking on “Data” for a device’s port. This has traffic bandwidth
info displayed in viewing all ports of the device, but again, only has

“-nan” for data.

To me it looks like the data it needs I there, but maybe I’m missing
something? I also just removed the mysql database, deleted the rrd
directory, re-created rrd, chown’d it to www-data:www-data, and

recreated the database per the install page, and copied
config.php.default over to config.php again. This should be a fresh
start for permissions and graphing that we’ve been discussing correct?

 FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF

Josh Hopper
SENT: Tuesday, December 17, 2013 2:24 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only dis

plays

-nan

Doh! My mistake. I’ll use it next quarter. I promise.

--

Sincerely,

Joshua Hopper, A+ CE

_Network Administrator_

420 3rd Ave NW Hickory NC 28601

Office: 828-449-1839x2160 | Cell: 828-855-7565

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Tuesday, December 17, 2013 5:09 PM
TO: Observium Network Observation System

 SUBJECT: Re: [Observium] Graph Data only displays -nan
 
 He seems to be using svn :)
 
 Adam.
 
 Josh Hopper <joshhopper@protectplus.com> wrote:

Adam, the Community version is now different. You just have to CHMOD
the RRD directory.

Remove SNMP if it applies (as per the guide). But the CHMOD 755 on RRD
wasn’t in the guide.

--

Sincerely,

Joshua Hopper, A+ CE

_Net

work

Administrator_

420 3rd Ave NW Hickory NC 28601

Office: 828-449-1839x2160 | Cell: 828-855-7565

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Tuesday, December 17, 2013 5:03 PM
TO: Observium Network Observation System

SUBJECT: Re: [Observium] Graph Data only displays -nan

Which version of Ubuntu?

The install guide is copy&paste idiot proof, pretty much!

Adam.

Jason Ross <jross@medicalteams.org> wrote:

Yes, virtualized using hyper-v, but nothing else is on it. Started
with a fresh image of Ubuntu server and went right into the Observium
install instructions.

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF

Adam Armstrong
SENT: Tuesday, December 17, 2013 1:16 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium]

Graph

Data only displays -nan

Is this a clean server with nothing else on it?

Jason Ross <jross@medicalteams.org> wrote:

Ok, so I know my graphing issus are permissions related, and I’ve

checked the rrd folder permissions / tried adjusting them with
solutions given to other people with graphing problems. I’m still
unable to get anything other than “-nan” into the graphs.

-All graphs write, but no data is displayed.

-Realtime graphs display data

-Traffic stats is being displayed in the “Ports” tab for my devices.

Install Info:

-During last setup/install I enabled root user and installed
everything under root. (Was a last ditch effort and I’ll change / redo

after I get this working at least once…)

-rrd folder has root:root listed with “ls -la” output. (I tried using
www-data:ww-data, Observium:root, et

c with

no success.)

-cron jobs (not using e-tab) had user “root” listed exactly like in
the install guide. /etc/cron.d/Observium Currently has no user listed,
but it made no difference that I can see.

Today I updated to version 4836 and had “no auth” displayed in the
device graphs previews, which I hadn’t ever seen before. Seems like it
was something that changed from 4811 to 4836 as I hadn’t made any

other changes. However, I still only get –nan in the data fields,
which furthers my belief that I’m missing something having to do with
folder permissions.

Can someone give a list of folders that need to have specific

permissions set? And if you’re feeling REALLY generous, maybe even
what the permissions should be with knowing that everything was
installed using the root user? I’d really love to move past this and

start testing Observium!

Thanks,
Jason

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Jason Ross
SENT: Friday, December 06, 2013 10:25 AM

TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan

Any other ideas or things I can check?

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF

Jason Ross
SENT: Thursday, December 05, 2013 3:48 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan

Ha! Yeah I can at least pick up on the hints. :-)

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Thursday, December 05, 2013 3:45 PM
TO: Observium Network Observation System

SUBJECT: Re: [Observium] Graph Data only displays -nan

No, that is correct.

Some people insist on trying to pu

t them

in a user cron file with
crontab -e, very common error, hence the big red box!

Adam.

Jason Ross <jross@medicalteams.org> wrote:

Not sure if you meant cron jobs instead of from jobs, but it seems
like you may have. I followed the instructions:

Add cron jobs, create a new file /etc/cron.d/observium with the
following contents:

IMPORTANT!

Please note that the below example includes a username, so will only
work in /etc/crontab or /etc/cron.d/observium. It will NOT work in a
user crontab edited with crontab -e.

 33 */6 * * * root /opt/observium/discovery.php -h all >> /dev/null

 2>&1
 
 */5 * * * * root /opt/observium/discovery.php -h new >> /dev/null 2>&1
 
 */5 * * * * root /opt/observium/poller-wrapper.py 1 >> /dev/null 2>&1

So these

cron

jobs are in a file I created located at
/etc/cron.d/Observium. Do I need to move them?

Thanks,
Jason

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF

Adam Armstrong
SENT: Thursday, December 05, 2013 3:39 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan

So where did you put the observium from jobs...?

Adam.

Jason Ross <jross@medicalteams.org> wrote:

Sorry it’s a screenshot instead of text…don’t have an easy way to grab
files off that server yet. Here is the output.

FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Tom Laermans
SENT: Thursday, December 05, 2013 12:59 PM
TO: Observium Network Observation System

SUBJECT: Re: [Observium] Graph Data only displays -nan

Please paste the output of this command: c

/etc/crontab

Thanks,
Tom

On 05/12/2013 21:40, Jason Ross wrote:

First, I must apologize for yet another question about “graphs not
working”. However, I have read everything I can find in the mail

archives, in forums, and have reinstalled multiple times following the
instructions exactly. Each time with the –nan listed for all data
points. Verified permissions on the rrd and tmp folders and both match

the same user/group as what everything is running as. I eventually
resorted to installing and running everything as root to try and
resolve permission errors. Once I figure out what’s wrong I’ll go back

to std user. Sorry for the long email, but I wanted to include

everything I know so far.

Monitoring Host:

Ubuntu 13.04

Observium 13.12.4811

Virtual Machine on Hyper-V

Currently Monitored Devices:

3 HP Procurve Switches

1 Ricoh Copier

2 Sonicwall Firewalls

Testing results thus far:

1. Real-time graphing works for each device.

2. Every other graph is drawn, but has “-nan” for each data point.
Same for each device.

3. Prior to installing jpgraph (to get billing to work) all devices
did not list traffic data under the Ports tab.

4. Post jpgraph install and config, traffic info under Ports tab works
for Ricoh Copier and 1 of 3 HP Procurve switches, but no other devices.

Only 0 bps is listed.

5. Enabled rrdcached in the config file with adding
$config['rrdcached'] = "unix:/var/run/rrdcached.sock";.

6. Ran discovery and polling for everything again and all devices list

stats for traffic under Ports tab.

7. Billing still doesn’t capture traffic data on any device.

8. Billing Accurate Gr

aphs

gives an error of 25121 – “Empty input data
array specified for plot. Must have at least one data point.”

I believe billing errors may be related to the rest.

I ran discovery and polling in debug mode writing to text files and it

appears that the data is being pulled from the device correctly. It
also looks like it writes the data into the rrd device file and
updates the mysql database without showing any errors. Thus, I’m
perplexed as to what it could be and have no direction to look into…

Help would be appreciated.

Thanks,
Jason

observium mailing list

observium@observium.org

http://postman.memetic.org/cgi-bin/mailman/listinfo/observium [1]

-------------------------

observium mailing list
observium@observium.org
http://postman.memetic.org/cgi-bin/mailman/listinfo/observium [1]

--
Sent from my Android device with K-9 Mail. Please excuse my brevity.

Links:
------
[1] http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

observium mailing list
observium@observium.org
http://postman.memetic.org/cgi-bin/mailman/listinfo/observium