Adam,
So while I've been building another server, I noticed that after I add a new device to observum via the web gui, it is displayed in the devices, but after 30 minutes, it still hasn't been polled or discovered. Would this indicate that my cron jobs aren't running as they should be? Last question about this, I promise.
Thanks,
Jason
-----Original Message-----
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Tuesday, December 17, 2013 3:30 PM
To: Observium Network Observation System
Subject: Re: [Observium] Graph Data only displays -nan
Well, it seems to definitely be correctly updating and running the poller.
If your RRDs are being created, then there are no permissions issues (poller runs as root anyways). I really can't see why it's not working, unless your crontab entries are not being run.
If you want to give me access to the
server, I can fix and tell everyone what you did wrong! ;P
adam.
On 2013-12-17 23:21, Jason Ross wrote:
Whoops…sorry. Forgot to paste it in.
array(88
port_id => 3
device_id => 1
port_64bit => 1
port_label =>
port_descr_type => null
port_descr_descr => null
port_descr_circuit => null
port_descr_speed => null
port_descr_notes => null
ifDescr => 3
ifName => 3
portName => null
ifIndex => 3
ifSpeed => 100000000
ifConnectorPresent => true
ifPromiscuousMode => true
ifHighSpeed => 100
ifOperStatus => up
ifAdminStatus => up
ifDuplex => fullDuplex
ifMtu => 1514
ifType => ethernetCsmacd
ifAlias =>
ifPhysAddress => 00110ae4e7fd
ifHardType => null
ifLastChange => 2013-12-17 06:38:12
date-8hr America/Los_Angeles (UTC-8)
ifVlan => 1
ifTrunk => dot1Q
ifVrf => null
ignore => 0
disabled => 0
detailed => 0
deleted => 0
pagpOperationMode => null
pagpPortState => null
pagpPartnerDeviceId => null
pagpPartnerLearnMethod => null
pagpPartnerIfIndex => null
pagpPartnerGroupIfIndex => null
pagpPartnerDeviceName => null
pagpEthcOperationMode => null
pagpDeviceId => null
pagpGroupIfIndex => null
ifInUcastPkts => 215457373
ifInUcastPkts_delta => 203755
ifInUcastPkts_rate => 217
ifOutUcastPkts => 304943357
ifOutUcastPkts_delta => 291120
ifOutUcastPkts_rate => 310
ifInErrors => 163
ifInErrors_delta => 0
ifInErrors_rate => 0
ifOutErrors => 0
ifOutErrors_delta => 0
ifOutErrors_rate => 0
ifOctets_rate => 384524
ifUcastPkts_rate => 527
ifErrors_rate => 0
ifInOctets => 28916762299
ifInOctets_delta => 27302870
ifInOctets_rate => 29077
ifOutOctets => 353122057304
ifOutOctets_delta => 333765358
ifOutOctets_rate => 355448
ifInOctets_perc => 0
ifOutOctets_perc => 3
poll_time => 1387321711
poll_period => 939
hostname =>
pdx-sw-dc
human_speed => 100Mbps
human_type => Ethernet
html_class =>
human_mac => 00:11:0a:e4:e7:fd
label => 3
entity_name => 3
entity_shortname => 3
entity_descr =>
admin_status => enabled
table_tab_colour => #194B7F
row_class =>
in_rate => 232616
out_rate => 2843584
bps_in_style => color: #008C00;
bps_out_style => color: #394182;
pps_in_style => color: #740074;
pps_out_style => color: #FF7400;
humanized => true
graph_type => port_errors
FROM: Jason Ross
SENT: Tuesday, December 17, 2013 3:21 PM
TO: 'Observium Network Observation System'
SUBJECT: RE: [Observium] Graph Data only displays -nan
Well, one last attempt before building again
using vmware instead of
hyper-v so I can copy/paste the install guide… Here is the output of
clicking on “Data” for a device’s port. This has traffic bandwidth
info displayed in viewing all ports of the device, but again, only has
“-nan” for data.
To me it looks like the data it needs I there, but maybe I’m missing
something? I also just removed the mysql database, deleted the rrd
directory, re-created rrd, chown’d it to www-data:www-data, and
recreated the database per the install page, and copied
config.php.default over to config.php again. This should be a fresh
start for permissions and graphing that we’ve been discussing correct?
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Josh Hopper
SENT: Tuesday, December 17, 2013 2:24 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays
-nan
Doh! My mistake. I’ll use it next quarter. I promise.
--
Sincerely,
Joshua Hopper, A+ CE
_Network Administrator_
420 3rd Ave NW Hickory NC 28601
Office: 828-449-1839x2160 | Cell: 828-855-7565
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Tuesday, December 17, 2013 5:09 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan
He seems to be using svn :)
Adam.
Josh Hopper <joshhopper@protectplus.com> wrote:
Adam, the Community version is now different. You just have to CHMOD
the RRD directory.
Remove SNMP if it applies (as per the guide). But the CHMOD 755 on RRD
wasn’t in the guide.
--
Sincerely,
Joshua Hopper, A+ CE
_Network
Administrator_
420 3rd Ave NW Hickory NC 28601
Office: 828-449-1839x2160 | Cell: 828-855-7565
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Tuesday, December 17, 2013 5:03 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan
Which version of Ubuntu?
The install guide is copy&paste idiot proof, pretty much!
Adam.
Jason Ross <jross@medicalteams.org> wrote:
Yes, virtualized using hyper-v, but nothing else is on it. Started
with a fresh image of Ubuntu server and went right into the Observium
install instructions.
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Tuesday, December 17, 2013 1:16 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph
Data only displays -nan
Is this a clean server with nothing else on it?
Jason Ross <jross@medicalteams.org> wrote:
Ok, so I know my graphing issus are permissions related, and I’ve
checked the rrd folder permissions / tried adjusting them with
solutions given to other people with graphing problems. I’m still
unable to get anything other than “-nan” into the graphs.
-All graphs write, but no data is displayed.
-Realtime graphs display data
-Traffic stats is being displayed in the “Ports” tab for my devices.
Install Info:
-During last setup/install I enabled root user and installed
everything under root. (Was a last ditch effort and I’ll change / redo
after I get this working at least once…)
-rrd folder has root:root listed with “ls -la” output. (I tried using
www-data:ww-data, Observium:root, etc with
no success.)
-cron jobs (not using e-tab) had user “root” listed exactly like in
the install guide. /etc/cron.d/Observium Currently has no user listed,
but it made no difference that I can see.
Today I updated to version 4836 and had “no auth” displayed in the
device graphs previews, which I hadn’t ever seen before. Seems like it
was something that changed from 4811 to 4836 as I hadn’t made any
other changes. However, I still only get –nan in the data fields,
which furthers my belief that I’m missing something having to do with
folder permissions.
Can someone give a list of folders that need to have specific
permissions set? And if you’re feeling REALLY generous, maybe even
what the permissions should be with knowing that everything was
installed using the root user? I’d really love to move past this and
start testing Observium!
Thanks,
Jason
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Jason Ross
SENT: Friday, December 06, 2013 10:25 AM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan
Any other ideas or things I can check?
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Jason Ross
SENT: Thursday, December 05, 2013 3:48 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan
Ha! Yeah I can at least pick up on the hints. :-)
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Thursday, December 05, 2013 3:45 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan
No, that is correct.
Some people insist on trying to put them
in a user cron file with
crontab -e, very common error, hence the big red box!
Adam.
Jason Ross <jross@medicalteams.org> wrote:
Not sure if you meant cron jobs instead of from jobs, but it seems
like you may have. I followed the instructions:
Add cron jobs, create a new file /etc/cron.d/observium with the
following contents:
IMPORTANT!
Please note that the below example includes a username, so will only
work in /etc/crontab or /etc/cron.d/observium. It will NOT work in a
user crontab edited with crontab -e.
33 */6 * * * root /opt/observium/discovery.php -h all >> /dev/null
2>&1
*/5 * * * * root /opt/observium/discovery.php -h new >> /dev/null 2>&1
*/5 * * * * root /opt/observium/poller-wrapper.py 1 >> /dev/null 2>&1
So these cron
jobs are in a file I created located at
/etc/cron.d/Observium. Do I need to move them?
Thanks,
Jason
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Adam Armstrong
SENT: Thursday, December 05, 2013 3:39 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan
So where did you put the observium from jobs...?
Adam.
Jason Ross <jross@medicalteams.org> wrote:
Sorry it’s a screenshot instead of text…don’t have an easy way to grab
files off that server yet. Here is the output.
FROM: observium [mailto:observium-bounces@observium.org] ON BEHALF OF
Tom Laermans
SENT: Thursday, December 05, 2013 12:59 PM
TO: Observium Network Observation System
SUBJECT: Re: [Observium] Graph Data only displays -nan
Please paste the output of this command: cat
/etc/crontab
Thanks,
Tom
On 05/12/2013 21:40, Jason Ross wrote:
First, I must apologize for yet another question about “graphs not
working”. However, I have read everything I can find in the mail
archives, in forums, and have reinstalled multiple times following the
instructions exactly. Each time with the –nan listed for all data
points. Verified permissions on the rrd and tmp folders and both match
the same user/group as what everything is running as. I eventually
resorted to installing and running everything as root to try and
resolve permission errors. Once I figure out what’s wrong I’ll go back
to std user. Sorry for the long email, but I wanted to include
everything I know so far.
Monitoring Host:
Ubuntu 13.04
Observium 13.12.4811
Virtual Machine on Hyper-V
Currently Monitored Devices:
3 HP Procurve Switches
1 Ricoh Copier
2 Sonicwall Firewalls
Testing results thus far:
1. Real-time graphing works for each device.
2. Every other graph is drawn, but has “-nan” for each data point.
Same for each device.
3. Prior to installing jpgraph (to get billing to work) all devices
did not list traffic data under the Ports tab.
4. Post jpgraph install and config, traffic info under Ports tab works
for Ricoh Copier and 1 of 3 HP Procurve switches, but no other devices.
Only 0 bps is listed.
5. Enabled rrdcached in the config file with adding
$config['rrdcached'] = "unix:/var/run/rrdcached.sock";.
6. Ran discovery and polling for everything again and all devices list
stats for traffic under Ports tab.
7. Billing still doesn’t capture traffic data on any device.
8. Billing Accurate Graphs
gives an error of 25121 – “Empty input data
array specified for plot. Must have at least one data point.”
I believe billing errors may be related to the rest.
I ran discovery and polling in debug mode writing to text files and it
appears that the data is being pulled from the device correctly. It
also looks like it writes the data into the rrd device file and
updates the mysql database without showing any errors. Thus, I’m
perplexed as to what it could be and have no direction to look into…
Help would be appreciated.
Thanks,
Jason
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