Don't worry, it's not you. Adam is simply an a**hole and - as it seems - will always be.

 

 

Am 17.03.2017 um 21:58 schrieb John May:
> I've never been treated this way on any other mailing list in over 20
> years, and I am on many lists both big and small.
>
> I did state what version I am running, in my second follow up email sent
> 1 minute after my first one.
>
> Three other people provided constructive answers based on the info I
> provided, including identifying that a fix to your software is
> necessary.  Obviously I provided enough information for them to help.
>
> You did nothing but denigrate me.
>
>     - John
>
>
>
> On 3/17/17 4:39 PM, Adam Armstrong wrote:
>> How did anyone know you were a paying user when you didn't provide that
>> information?
>>
>> This isn't an official support avenue, it's a public mailing list.
>>
>> All of the usual conventions you'd expect on a public mailing list apply.
>>
>> It is your responsibility to provide all of the possibly relevant
>> information when you ask your question, rather than relying on other
>> people to guess or waste their time asking questions.
>>
>> People here answer questions every day. It may not seem like hard work
>> to you to ask someone what version they're running, but it becomes much
>> more significant when there are multiple people per day asking questions
>> without providing sufficient supporting data to provide an answer.
>>
>> Adam.
>>
>> Sent from BlueMail <http://www.bluemail.me/r?b=9226>
>> On 17 Mar 2017, at 19:00, John May <jmaymailing@pointinspace.com
>> <mailto:jmaymailing@pointinspace.com>> wrote:
>>
>>     Seems like Jay got it, and was much more helpful.
>>
>>     Nice attitude with someone who paid for your product.
>>
>>      - John
>>
>>
>>     On 3/17/17 2:09 PM, Adam Armstrong wrote:
>>
>>         You've omitted basically all of the relevant information.
>>
>>         When asking for help, include screenshots of things not working
>>         including proof of URL and the like.
>>
>>         Otherwise people will just assume you're confused and probably
>>         ignore
>>         you, since that's easier than going digging for information.
>>
>>         Nothing is more annoying than having to question someone to help
>>         them
>>         because they don't bother giving you any actual information.
>>
>>         "I clicked a link and it doesn't work, any idea why?"
>>
>>         Oddly enough, no.
>>
>>         Adam.
>>
>>         Sent from BlueMail <http://www.bluemail.me/r?b=9226>
>>         On 17 Mar 2017, at 16:59, John May <jmaymailing@pointinspace.com
>>         <mailto:jmaymailing@pointinspace.com>> wrote:
>>
>>         First time I've run into this issue...
>>
>>         I added a device. It shows up fine in the device hitlist. But
>> when I
>>         click on the device name for details I get:
>>
>>         "No valid device specified
>>         A valid device was not specified in the URL. Please retype and
>>         try again."
>>
>>
>>         Any idea why this would be occurring? No way to delete/readd the
>>         device
>>         too because of this. Any help appreciated!
>>
>>         - John
>>
>