Hi Renuka,

Permissions would be the first thing to check but you seem to have
checked them. Is your poller running as user "observium" ? Then
"root:observium" would not be the correct permissions I think...

Can you check if polling actually completes for this device? It may be
there is an issue which gives no correct rrd data so there is nothing to
graph. Please do run the poller as the user the cron job is also using.
If there are permission or other issues, this should be visible in the
output.

Tom

On 03/09/2024 22:28, Renuka Arya via observium wrote:
> Hi Team!
>
> We are running Observium pro version Observium 24.6.13582(stable).
>
> Lookslike the memory,processor and network graphs are seeing a draw
> error. You can still the values beside but it wont draw the graphs. It
> says "Draw error"/nan
>
> I looked into the permissions for the rrd folders for these devices
> and did change a non-working one similar to a working one as
> root:observium but that did not fix the issue. I also tried deleting
> (which was not ideal) a device and adding it back but that did not
> work as well.
>
> Please guide!
>
> Thanks!
>
> Regards
> Renuka Arya
>
>
>
>
>
>
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