The subscriptions are managed by an external company. Messing with the subscription periods their system maintains is... difficult.
If the subscription start/end dates are reasonably close together, you can just switch from one to the other. If they're further apart, I can cancel both of them and extend one of them to the full period. It'll silently die when the time is up though!
Though, I can only see one subscription from your email, on the 17th.
adam.
On 18/12/2016 00:02:55, Brian :: <bc@iptel.co> wrote:
Hi Kevin
It usually just renews automatically... If you paid for another sub
its possible that paddle? has just setup a new sub for you...
Thanks
On Sat, Dec 17, 2016 at 11:59 PM, Kevin Jacobson wrote:
> Looking for assistance on extending our subscription. I'm a current
> subscriber with an expiration of 2017-01-23 and I wanted to renew early to
> spend the money this year. I paid for another year, but instead of
> extending our current subscription a new SVN account was created with its
> own expiration. Is there a way to just extend our exiting one an additional
> 12 months instead?
>
> Leaving important info out of this message - please contact me privately. :)
>
> Thanks!
> Kevin
>
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