Hi,
The mailing list, or Jira, but: - Keep it short and to the point, without whining (yes, not everyone does that, got the message ;) but in the light of the current thread...)
- Something like, for example, "There is no support for ISIS" is not a bug. It's a very large feature request, and does not belong on Jira without an attached (start of) patch.
- Whining is not an acceptable solution on a bugtracker; constructive comments are. It mainly is for actual issues that you encounter with existing functionality. Even then, if we don't have such a device, or if we don't understand the request, or are simply swamped, an attached patch is probably the way to go.
- If you can't provide code, but the issue is important to you, sponsored development may be an option - or you wait until someone else sponsors it or contributes code.
- The fee for the subscription edition is exactly that, access to the code. This is also detailed on the page on the website about the different editions. There is no support included. If you would like paid support, please contact me in private and we'll see if we can work something out, in case multiple users are interested. Do note that this means support, and possibly bugfixes, but no new features without sponsoring additional development time.
Regarding contributing code, it's probably best to discuss things on IRC before acting on them; either for new feature requests, or things you'd like to write yourself (as detailed on the wiki).
A forum is a very very useless and annoying way to keep track of anything, it was tried before and closed down. If we ever open one up, you can be sure none of the developers will look at it.
And yes, a Jira tracker with 17000 things in them means none of them will get fixed - this is simply overwelming. So unlike the diskspace argument, it really is best to keep the number of open issues there as low as possible. I've assigned a number of issues to myself, so I can have a small overview of what I need to do - however, they've been open for a while; I can't imagine what Adam sees when he logs in.
Reading and writing length replies to rants like the one in question here just wastes time; we have other things to do than Observium, and the precious time we can give it should be spent on improving it rather than dealing with whining entitled users.
I hope you (as in all users) appreciate the work we put into this software and like the strides we made in quality, usability and speed over the last year. It's obviously not perfect, but really, trolling, crying and overreacting will not help things along.
Tom
On 11/04/2013 12:18 AM, Lane Eckley wrote:
Hi Adam,
Where would the best place be to post feature requests?
What about opening forums for Observium and making the mailing list private to some degree?
Lane Eckley Vice President of Operations Hypernia Corporation
Email: lane@staff.hypernia.com Desk: 1.305.390.2124 Cell Phone: 1.305.308.0526 Email to SMS: 3125022380@vzwpix.com leckley01 laneeckley www.hypernia.com
Confidentiality Note: The information contained in this transmission is legally privileged and confidential, intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. Thank you!
-----Original Message----- From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong Sent: Sunday, November 3, 2013 5:22 PM To: Observium Network Observation System Subject: Re: [Observium] Fwd: Regarding developers attitude...
On 2013-11-03 22:13, Tom Laermans wrote:
@Observium guys, not all of us are complete* assholes J We keep lists! ;>
I'll not comment at the actual issue at hand, my exact comment on Jira has been posted in this thread multiple times now, and it's just as true as it was 2 hours ago.
Yeah, I don't get what his ranting was about. Jira is for reporting bugs and submission of patches, not for clogging up with the collective hopes and desires of the entire user base.
The Jira backlog has been slowly growing for 2 years with these kinds of generalized things, I tend to remove the ones which have least merit, lest we get depressed at the rate of issue growth.
He seemed to just have gone off the deep end because someone told him no. In English we have an expression for this, it's called "throwing your toys out of the pram".
adam.
p.s.
haters gonna hate, yolo, etc. _______________________________________________ observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium _______________________________________________ observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium