On Tue, 16 Apr 2013 22:51:30 -0500 (CDT), Tim Nelson tnelson@rockbochs.com wrote:
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On Tue, 16 Apr 2013 21:46:14 -0400, List User list@redspeedservers.com wrote:
Why not create a per incident type of ticket system? If you want paid support it's per incident. If the customer is lazy and whats you to do everything (called Level 3 support) simply add on a hourly rate.
The industry standard method of charging for support is to charge a retainer, which includes a fixed number of incidents, and then to charge per-incident after that.
This is what we'd do, like everyone else :)
+1
I think this method is much more palatable. Continue to release all features, but charge for support of the product, not the product itself. This model works great with many big-name projects.
Just my $0.02 USD...
No one ever paid us for support, and we had the options on the site for a year.
This method does not work for anyone except RedHat, it's fairly well documented that they're pretty much the only company making any soft of money using this model.
adam.