There were a lot of changes related to Syslog and Notifications on 19/20 June 2017, this is around the time this feature stopped working for us, it seems plausible that one of these could be the culprit.
r8668 | adama | 2017-06-20 21:48:12 +0200 (Tue, 20 Jun 2017) | 2 lines [FIX] Minor rearrangement of syslog notification queuer. ------------------------------------------------------------------------ r8667 | sid3windr | 2017-06-20 10:48:41 +0200 (Tue, 20 Jun 2017) | 1 line [FIX] Fix email backend trying to mail [device_id]@[observium_hostname] when sending alert notifications ------------------------------------------------------------------------ r8666 | mike | 2017-06-19 21:06:33 +0200 (Mon, 19 Jun 2017) | 2 lines [TRIVIAL] Fixed syslog notifications (according to latest changes). ------------------------------------------------------------------------ r8665 | adama | 2017-06-19 02:09:00 +0200 (Mon, 19 Jun 2017) | 2 lines [FIX] Remove "alerted" field in syslog alertlog
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________________________________ From: observium observium-bounces@observium.org on behalf of Richard Wigzell richard.wigzell@it.ox.ac.uk Sent: 25 January 2018 15:07 To: observium@observium.org Subject: Re: [Observium] Observium - Unable to generate email notifications from Syslog Alerts
We have the exact same issue but haven't been able to resolve it.
[cid:image001.jpg@01CE9215.D39244B0]https://www.it.ox.ac.uk/
Richard Wigzell Technical Lead, Storage Platforms IT Services | University of Oxford 13 Banbury Road, Oxford OX2 6NN
T: 01865 616282 www.it.ox.ac.ukhttps://www.it.ox.ac.uk/
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Shaun Stokes Sent: 25 January 2018 11:10 To: observium@observium.org Subject: [Observium] Observium - Unable to generate email notifications from Syslog Alerts
Hi All,
Observium Professional 17.11.8960 (29th November 2017) OS: Linux 3.16.0-4-amd64 [amd64] (Debian 8.7) Apache: 2.4.10 (Debian) PHP: 5.6.30-0+deb8u1 (OPcache: ENABLED) Python: 2.7.9 MySQL: 5.5.54-0+deb8u1 (extension: mysqli 5.5.54) SNMP: NET-SNMP 5.7.2.1 RRDtool: 1.4.8 (rrdcached 1.4.8: unix:/var/run/rrdcached.sock)
We are unable to generate email notifications from Syslog Alerts.
We are able to generate email notifications from Alert Checkers for the same contacts, and we are able to generate Syslog Alerts on Observium from the Syslog Rules but the associated Contacts do not receive email notifications for those Syslog Alerts.
Essentially everything works except for the last step 'Generating Notifications' following the documentation: http://docs.observium.org/alerting_syslog/
We've run a Rebuild via the Web UI, have re-created the Syslog Rules and Contacts and have been through the global configuration but can't find anything obvious.
Has anyone come across this problem before, or have any ideas on what would be the next step?
Thanks, Shaun? ?
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