Correct. For example, I have two alert checks set up for Device Offline, one is for ICMP unreachable, and the other is for SNMP unreachable.
At 3am I don’t need to start paging/waking people up for a (likely transient) SNMP issue, but I do need to for devices offline. Lots of alerting systems (Such as pagerduty) allow you to treat alerts differently based on the severity.
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong via observium Sent: Wednesday, May 6, 2020 11:09 PM To: Observium Cc: Adam Armstrong Subject: Re: [Observium] Reoccuring Scheduled Maintenance
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Do you mean in so much as just setting an alert checker to be a severity, so you can use that bit of meta data elsewhere?
Like I mentioned earlier, the reason I’d not implemented that already is because that always seemed little simplistic to me, like there was a gotcha scenario just waiting to appear.
Adam.
On 6 May 2020, at 22:08, Ryan, Spencer J. via observium <observium@observium.orgmailto:observium@observium.org> wrote:
I agree being able to set the priority would be good. Many downstream notification systems can have their own routing logic based on severity, time of day, etc.
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Mark Sanchez via observium Sent: Wednesday, May 6, 2020 2:28 PM To: Observium Cc: Mark Sanchez Subject: Re: [Observium] Reoccuring Scheduled Maintenance
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We have setup our ticket platform (ServiceNow) to use the severity sent over, which has been critical for everything.
I like the idea of having it in the UI as a configurable field, which makes scaling this better/easier.
If this is something you plan to do, please let me know an ETA - it might save from bandaid-ing the way you mentioned.
Thanks Adam.
Kind Regards, Mark Sanchez
On May 6, 2020, at 2:21 PM, Adam Armstrong via observium <observium@observium.orgmailto:observium@observium.org> wrote: If I was to add severities, it’d probably be in the form of multiple tests so an individual checker can return different severity levels.
I’m not sure I understand the need otherwise, except as a manual field you can set in an alert checker and have that passed through in an alert. This can easily be done by just putting some text in the alert checker description.
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