I’m not aware of any way to do what you want
directly in Observium, but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like this is: send the alerts to an intermediate email system (e.g. an internal server running Postfix, so have Observium
email e.g. “someuser@mail-filter-server.yourinternal.domain.name”), where you then use a script (perhaps invoked from the “someuser” user’s .forward file?) to assess what to do with the email, then have
that system send another email message (or perhaps the original message) to the ultimate target system.
-Adam
Adam Thompson
Consultant, Infrastructure Services
100 - 135 Innovation Drive
Winnipeg, MB R3T 6A8
(204) 977-6824 or 1-800-430-6404 (MB only)
From: Arnoldo Vidal Bravo via observium <observium@lists.observium.org>
Sent: December 2, 2022 12:12 PM
To: Observium <observium@observium.org>
Cc: Arnoldo Vidal Bravo <arnoldo.vidal@pucv.cl>
Subject: [Observium] New requirement ¿posibble?
Our team handles requests with a ticket system.
When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery.
Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
