On 02/08/2017 14:16:35, Satish Patel <satish.txt@gmail.com> wrote:

Adam,

Whoever can help me, out subscription expired look like because svn asking me for password, should I need to renew it or it's lifetime subscription.

This is urgent help, please respond earlier I tried to post question in lost but not get satisfied answer. Please please help me! 

Sent from my iPhone

On Jan 26, 2017, at 10:19 AM, Adam Armstrong <adama@memetic.org> wrote:

We can't mess with subscription periods or take early payment, this is all controlled by the payment processor.

The best I can do is extend the expiration date of a subscription on our side after it's expired at the payment processor.

adam.

On 26/01/2017 15:11:10, Storer, Darren <darren.storer@gmail.com> wrote:

*"similar challenge to Kevin" - D'oh!

On 26 January 2017 at 15:09, Storer, Darren <darren.storer@gmail.com> wrote:

Hi Adam,

we have a challenge to Kevin, we need to extend an existing subscription and shortly one of our dev instances will be turned into an additional production system, so we would like to pay for two subscriptions; both payments need to be made this financial year if at all possible.

Is this the best place to ask for subscription help? Please contact me directly for company details etc.

Many thanks

Darren

On 20 December 2016 at 03:15, Adam Armstrong <adama@memetic.org> wrote:

The subscriptions are managed by an external company. Messing with the subscription periods their system maintains is... difficult.

If the subscription start/end dates are reasonably close together, you can just switch from one to the other. If they're further apart, I can cancel both of them and extend one of them to the full period. It'll silently die when the time is up though!

Though, I can only see one subscription from  your email, on the 17th.

adam.

On 18/12/2016 00:02:55, Brian :: <bc@iptel.co> wrote:

Hi Kevin

It usually just renews automatically... If you paid for another sub
its possible that paddle? has just setup a new sub for you...

Thanks


On Sat, Dec 17, 2016 at 11:59 PM, Kevin Jacobson wrote:
> Looking for assistance on extending our subscription. I'm a current
> subscriber with an expiration of 2017-01-23 and I wanted to renew early to
> spend the money this year. I paid for another year, but instead of
> extending our current subscription a new SVN account was created with its
> own expiration. Is there a way to just extend our exiting one an additional
> 12 months instead?
>
> Leaving important info out of this message - please contact me privately. :)
>
> Thanks!
> Kevin
>
> _______________________________________________
> observium mailing list
> observium@observium.org
> http://postman.memetic.org/cgi-bin/mailman/listinfo/observium
>
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