I am not a paying users so I am not commenting as such, but I will chime as I have seen this before with many other open source projects.
You are receiving the poor treatment from the Observium team because of all the self-righteous assholes who came before you. Like many (most?) open source projects developers end up spending a great deal of time dealing with users who either do nothing more than complain or claim they fixed everything by changing a “1” to a “0”.
All those users who come before us (us = those of us who actually appreciate the code and developers time) have put the developers on constant guard which leaves them to assume we are all a bunch worthless sounding horns come to prey on their project.
A LOT of open source projects have shutdown for this exact reason, too many assholes to the point where the developers say “fuck it” and just move the project either away from the crowd or just throw in the towel in all together.
If you haven’t already, you should look back through the mailer about all the moaning and bitching done by users when Observium noted they are going to a paid platform. Apparently $150/year is completely outrages…
@Observium guys, not all of us are complete* assholes J
*keyword, some of us are still a little rough around the edges :P
-Lane
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Doychin Dokov
Sent: Sunday, November 3, 2013 12:51 PM
To: observium@observium.org
Subject: [Observium] Fwd: Regarding developers attitude...
Hi all,
I would just like to share my experience with the attitude of Adam towards general minor web-interface issue reported by a paying customer (me).
I've reported that the OSPF stats look very confusing and provided a screenshot which shows the issue. The inital response I got was "jira is not for general complaining".
My answer was:
"Where do we do so, then?
Now that Observium is paid, we deserve some proper attention to problems, at least.... Not just the close-it-as-fast-as-you-can attitude you have so far....
Also, I'm more than willing to fix it myself by looking at the BGP code, so was jast curios if there is any plan to already rework the OSPF pages, as what is seen on the screenshot is really of no use - and I guess your opinion is the same as well."
Which resulted in these comments from Tom Laermans and Adam Armstrong:
"I believe you are confused about what exactly it is that you paid for."
"You're definitely doing the right thing to make sure we add the features you want..."
And then the issue was completely deleted....
So, I'd like to point these things:
* why do we get such an attitude against the money kindly "asked" from us? Being a kickstarter supporter for the alerting system, I kind of felt being lied to, since the Observium developers decided that one has to get a license to receive the full functionality which the funding was raised for in the first place... Anyways, I understand the need for more revenue, but not the attitude at all.
* this is in no way requesting a new feature. Is just a report, plus marked as of minor importance, which shows a feature already available in Observium being kind-of unusable. This makes me completely not understand the way developers behaved.
* i've asked Adam in a personal e-mail what's the reason for this attitude. Since he did not get the guts to reply, I hope he does it here. I'd very much want to know what I've done wrong to provoke such an attitude.
* this is not the first time one of the developers would say "idiot" to a (paying) user. So go ahead, shoot me.
Thank you for your time and sorry about the need to post this here.
Kind regards,
- D.
---------- Forwarded message ----------
From: Adam Armstrong (JIRA) <jira@observium.org>
Date: 2013/11/3
Subject: [OBS-JIRA] (OBSERVIUM-571) OSPF stats are a mess
To: dokov@silistra.tv
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