>> I don't get what his ranting is about.

It's about your attitude in general. I've seen a page which does not look okay, and have reported it. I have already reworked the way it looks, but hopefully it will be commited to another, truly open and free git free.

>> If only all users were as helpful and pleasant to deal with as you!

I've always been trying to help and fix any issues i've reported.

http://jira.observium.org/browse/OBSERVIUM-193

http://jira.observium.org/browse/OBSERVIUM-194

http://jira.observium.org/browse/OBSERVIUM-195

http://jira.observium.org/browse/OBSERVIUM-197

http://jira.observium.org/browse/OBSERVIUM-199

http://jira.observium.org/browse/OBSERVIUM-287

http://jira.observium.org/browse/OBSERVIUM-570

>> He's since continued ranting off list, evaded my removing him from the ML to post again, and submitted a complaint with Paypal.

Yes, if I'm getting such an attitude from the developer of something i've backed and paid for, I want my money back! If GBP 100 is not worth anything for you, it's a monthly salary here.

>> Thankfully we don't have many users like him. :D

Unfortunately that statement is not true. And your attitude has made them fork observium - https://github.com/librenms/librenms

I've already been contacted off-list from a dozen of people who have been blacklisted from you as well.

I'm sorry, but the problem is not on my side.

2013/11/3 Adam Armstrong <adama@memetic.org>

On 2013-11-03 21:40, Doychin Dokov wrote:

As my first message says, I've tried to contact Adam on his personal
e-mail to get an idea for the reason for this attitude, to no avail.

One more time, I've not requested a new feature or anything else, I
just reported an already-existing part of observium not looking
correctly, asked if it's a leftover and planned to be reworked, as the
similar BGP stats look fine, and even offered to work on it.

There are no $reasons for such $attitude, and it's not the first time
it happens, so I wanted to know why, and how is this considered
normal?

You did none of those things.

So now i'm going to add liar to the list of reasons why we will no longer accept any communication from you.

adam.

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