Thanks Adam – to confirm; if I want to be able to restore the previous database (based on SVN) I need to renew the expired subscription and install the SVN version before restoring the db.

If I want to stay with CE I would need to start fresh and not have access to previous data.

If so I will organise for the subscription to be updated asap.

Cheers

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Wednesday, 16 August 2017 16:39
To: Observium <observium@observium.org>
Cc: 'Observium' <observium@observium.org>
Subject: Re: [Observium] Customer Records Missing on rebuild

Going from SVN to CE is not possible because the CE database schema is older.

Adam.

Sent from BlueMail

On 15 Aug 2017, at 23:10, Mal Evans <mal@platinumnetworks.com.au> wrote:

Hi - I did a full rebuild of Observium and restored the database.

I previously had the ability to view 'Customers'. I can still see the Customers item in the Ports drop down but there are no entries. I can see that there are no records in the Customers table in the db.

Since the customers were generated by polling the devices I thought this might just be a short term problem however after nearly 24 hours there are still no customer entries.

I am wondering if I have missed something in the config or if perhaps this is because I have only installed the community edition initially whereas we had previously used the subscription edition including the traffic accounting functionality?

Not sure where to start investigating the issue so would appreciate any suggestions.

Cheers
Mal


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