Hi Richard,


This is now working for us (with some help from Mike).


We've updated to the latest revision but the fix was to kill all process ids that were returned when we run 'ps aux | grep syslog.php', then restart rsyslog service.


Hope this helps.


Thanks,

Shaun

From: observium <observium-bounces@observium.org> on behalf of Richard Wigzell <richard.wigzell@it.ox.ac.uk>
Sent: 25 January 2018 15:07
To: observium@observium.org
Subject: Re: [Observium] Observium - Unable to generate email notifications from Syslog Alerts
 

We have the exact same issue but haven’t been able to resolve it.

 

cid:image001.jpg@01CE9215.D39244B0

Richard Wigzell
Technical Lead, Storage Platforms
IT Services | University of Oxford

13 Banbury Road, Oxford OX2 6NN


T: 01865 616282
www.it.ox.ac.uk

 

 

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Shaun Stokes
Sent: 25 January 2018 11:10
To: observium@observium.org
Subject: [Observium] Observium - Unable to generate email notifications from Syslog Alerts

 

Hi All,

 

Observium Professional 17.11.8960 (29th November 2017)

OS: Linux 3.16.0-4-amd64 [amd64] (Debian 8.7)

Apache: 2.4.10 (Debian)

PHP: 5.6.30-0+deb8u1 (OPcache: ENABLED)

Python: 2.7.9

MySQL: 5.5.54-0+deb8u1 (extension: mysqli 5.5.54)

SNMP: NET-SNMP 5.7.2.1

RRDtool: 1.4.8 (rrdcached 1.4.8: unix:/var/run/rrdcached.sock)

 

We are unable to generate email notifications from Syslog Alerts.

 

We are able to generate email notifications from Alert Checkers for the same contacts, and we are able to generate Syslog Alerts on Observium from the Syslog Rules but the associated Contacts do not receive email notifications for those Syslog Alerts.

 

Essentially everything works except for the last step 'Generating Notifications' following the documentation:

 

We've run a Rebuild via the Web UI, have re-created the Syslog Rules and Contacts and have been through the global configuration but can't find anything obvious.

 

Has anyone come across this problem before, or have any ideas on what would be the next step?

 

Thanks,

Shaun​
​


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