On 2013-11-04 12:00, Tom Laermans wrote:
Hi,
And yes, a Jira tracker with 17000 things in them means none of them will get fixed - this is simply overwelming. So unlike the diskspace argument, it really is best to keep the number of open issues there as low as possible. I've assigned a number of issues to myself, so I can have a small overview of what I need to do - however, they've been open for a while; I can't imagine what Adam sees when he logs in.
Currently 165 open issues.
http://alpha.memetic.org/~adama/snaps/ab7ox6y4lz.png
The majority of the things between the red and green lines (still open) are either generalised requests like this, or things that aren't so easy to deal with, things related to equipment I don't have, for example.
I don't think it's helpful to have issues for things everyone knows about. OSPF/Pseudowire/VRF stuff is all quite broken, but I don't need or want issues for them, as they're not something I can easily work on, as I no longer have access to a large network running these things.
Whilst the subscription is certainly paying to upgrade dinner time from ramen to pot noodles, it's not yet yielding enough to build a development lab. We have access to a bunch of different devices, but nothing useful for inter-device things like routing protocols. (we should really find some large ISP with a lot of old kit and a spare rack to sponsor something like that, I think. Any volunteers? :P)
Reading and writing length replies to rants like the one in question here just wastes time; we have other things to do than Observium, and the precious time we can give it should be spent on improving it rather than dealing with whining entitled users.
Man, since the subscription thing, I've spent more time on email than I ever did writing code!
I hope you (as in all users) appreciate the work we put into this software and like the strides we made in quality, usability and speed over the last year. It's obviously not perfect, but really, trolling, crying and overreacting will not help things along.
As I said earlier, I think almost everyone does. The zealots were a small but vocal minority and seem to have weeded themselves out.
We have a lot of users who submit bugs and patches in a helpful manner, such as Herr Hibler and Mr Custenborder. Mike and yourself were originally just users who submitted a lot of decent patches without creating any hassle. Some people just seem to think that the free software fairies created developers out of open source playdough to be their personal bitches, and seem to act accordingly.
Every day it becomes more apparent to me that Shuttleworth's freshly coined term, The Open Source Tea Party, is especially applicable to that zealous sector of the community.
adam.