This is because there's no way to do this via the payment processor. I think it's meant as a security measure to prevent us changing the email and then changing products or something.
I normally recommend people just make another account and resubscribe with that when the old one expires.
I put a big box on the signup page telling people not to use personal accounts because of this. We get a handful of instances per year of this causing a problem.
Thanks, adam.
Chris Haun via observium wrote on 07/01/2026 21:02:
My former co-worker signed up for the Observium subscription and the account email is in their name. I’d like to update that please. There is no obvious way to do it in the portal. Would someone be able to assist me with this please?
Warm Vibes,
Chris Haun
Lead Network Architect
Summit (fka Deft, fka ServerCentral)
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