My 2 cents,

Plenty of options out there for anyone who wants more than what Observium can give at this point.

Most of them cost more than they’re worth, and usually have a heavy Windows focus and are not very good in Linux centric or network service provider type environments. e.g. often tailored to Managed Service Provider’s who deal primarily with Windows desktops and servers. Some are better than others at dealing with network kit or enterprisey stuff like Java web apps; most are not very good at it.

Off the top of my head,

LabTech/ConnectWise

n-Able

Autotask

Continuum

ManageEngine’s suite of bodgy munged together open source bits and pieces covered in a dash of Java flavoured dirt.

Spiceworks as you mentioned.

RMM is often the acronym used. Particularly in MSP land.

google.com/search?q=Remote+Management+Monitoring+RMM

They’ve all generally got the same principle though.

1) Monitor stuff with SNMP, WMI, Ping, TCP etc. Monitor configuration changes where possible. Often via a central agent within a remote network or an agent on each monitored system.

2) Automatically create tickets and/or tasks to help automate workflow. Often includes time tracking capabilities, e.g. response time for ticket, response time to repair, billable time etc.

3) Generate fancy web/PDF based reports and dashboards based on SLA (availability - maintenance windows) , problem tickets and other events, etc etc. Often features integration to accounting systems so that billable time can be attached to a invoices.

Number 3 is where the value is at though, particularly for MSP’s who need to bill for the services they’re delivering/monitoring and doing support work around, and back it up with evidence of things happening.

Observium’s kinda got 1 and 2 if you put some time in to get what you want. It does not have 3 without a lot of work.

-Colin

On 11 February 2016 at 18:25, Ric Davis <ricdavis@gmail.com> wrote:

Spiceworks will do both. It provides a good example of the last half your statement.
Ric
On 11 February 2016 at 06:02, Adam Armstrong <adama@memetic.org> wrote:
I don't think anything does both of those jobs, and anything which did would do at least one of those jobs incredibly badly!

Adam.

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On Feb 11, 2016, at 06:00, Mulenga Mumba <mulenga@africonnect.co.zm> wrote:

Hi Team,

I need the best Monitoring Tool & Ticketing System support. Does Observium have the 2?

Thanks,
Mulenga

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