17 Apr
2013
17 Apr
'13
4:12 a.m.
On Tue, 16 Apr 2013 21:46:14 -0400, List User list@redspeedservers.com wrote:
Why not create a per incident type of ticket system? If you want paid support it's per incident. If the customer is lazy and whats you to do everything (called Level 3 support) simply add on a hourly rate.
The industry standard method of charging for support is to charge a retainer, which includes a fixed number of incidents, and then to charge per-incident after that.
This is what we'd do, like everyone else :)
adam.