Hi Adam,

Doesn't look like there is any useful error, but here is the output:

And I don't see the rrd files mentioned above:

sjc-observium-1:/opt/observium/rrd/sjc-fw07-internet# ls -la mu*

ls: cannot access mu*: No such file or directory

sjc-observium-1:/opt/observium/rrd/sjc-fw07-internet# ls -la oid*

ls: cannot access oid*: No such file or directory

sjc-observium-1:/opt/observium/rrd/sjc-fw07-internet#

Any thoughts?  Thanks.

- Gordon

From: observium <observium-bounces@observium.org> on behalf of Adam Armstrong via observium <observium@observium.org>
Reply-To: Observium <observium@observium.org>
Date: Thursday, March 28, 2019 at 7:59 AM
To: Luis Balbinot via observium <observium@observium.org>
Cc: Adam Armstrong <adama@memetic.org>
Subject: Re: [Observium] "Draw Error" with Custom OIDs

Hi Gordon,

If you try clicking on the graph to get to the graph browser and then using the "rrd command" option on the right hand side, is there a useful error?

adam.

On 2019-03-27 22:30:31, Gordon Cheng (gocheng) via observium <observium@observium.org> wrote:

Hi Observium team:

We are having Draw Error issue generating graphs from two Custom OIDs (connection counts and translation counts) for Cisco firewalls.

These are the two OIDs which are working with snmpwalk:

sjc-observium-1:/opt/observium# snmpwalk -v 2c -c '<snipped>' SJC-FW07-INTERNET .1.3.6.1.4.1.9.9.147.1.2.2.2.1.5.40.6

SNMPv2-SMI::enterprises.9.9.147.1.2.2.2.1.5.40.6 = Gauge32: 2521

sjc-observium-1:/opt/observium# snmpwalk -v 2c -c '<snipped>' SJC-FW07-INTERNET .1.3.6.1.4.1.9.10.77.1.2.1.0

SNMPv2-SMI::enterprises.9.10.77.1.2.1.0 = Gauge32: 1349

sjc-observium-1:/opt/observium#

Our Observium is currently running 19.1.9656 (rolling) as a troubleshooting step (my colleague has another system and it works for them with 9656).  We have the same issue when running 9712 earlier.

Doesn't seem like there are any error logs:

sjc-observium-1:/opt/observium/logs# grep -i xlate_count *

sjc-observium-1:/opt/observium/logs# grep -i conn_count *

sjc-observium-1:/opt/observium/logs# grep -i "1.3.6.1.4.1.9.9.147.1.2.2.2.1.5.40.6" *

sjc-observium-1:/opt/observium/logs# grep -i "1.3.6.1.4.1.9.10.77.1.2.1.0" *

sjc-observium-1:/opt/observium/logs#

We would like to see if there is any suggestion to further troubleshoot the issue.

Any input is greatly appreciated.

Thanks.

- Gordon