Hi all,
I would just like to share my experience with the attitude of Adam towards general minor web-interface issue reported by a paying customer (me).
I've reported that the OSPF stats look very confusing and provided a screenshot which shows the issue. The inital response I got was "jira is not for general complaining".
My answer was:
"Where do we do so, then?
Now that Observium is paid, we deserve some proper attention to problems, at least.... Not just the close-it-as-fast-as-you-can attitude you have so far....
Also, I'm more than willing to fix it myself by looking at the BGP code, so was jast curios if there is any plan to already rework the OSPF pages, as what is seen on the screenshot is really of no use - and I guess your opinion is the same as well."
Which resulted in these comments from Tom Laermans and Adam Armstrong: "I believe you are confused about what exactly it is that you paid for." "You're definitely doing the right thing to make sure we add the features you want..."
And then the issue was completely deleted....
So, I'd like to point these things:
* why do we get such an attitude against the money kindly "asked" from us? Being a kickstarter supporter for the alerting system, I kind of felt being lied to, since the Observium developers decided that one has to get a license to receive the full functionality which the funding was raised for in the first place... Anyways, I understand the need for more revenue, but not the attitude at all.
* this is in no way requesting a new feature. Is just a report, plus marked as of minor importance, which shows a feature already available in Observium being kind-of unusable. This makes me completely not understand the way developers behaved.
* i've asked Adam in a personal e-mail what's the reason for this attitude. Since he did not get the guts to reply, I hope he does it here. I'd very much want to know what I've done wrong to provoke such an attitude.
* this is not the first time one of the developers would say "idiot" to a (paying) user. So go ahead, shoot me.
Thank you for your time and sorry about the need to post this here.
Kind regards, - D.
---------- Forwarded message ---------- From: Adam Armstrong (JIRA) jira@observium.org Date: 2013/11/3 Subject: [OBS-JIRA] (OBSERVIUM-571) OSPF stats are a mess To: dokov@silistra.tv
Adam Armstronghttp://jira.observium.org/secure/ViewProfile.jspa?name=adamadeleted [image: Bug] OBSERVIUM-571 *OSPF stats are a mess* http://jira.observium.org/browse/OBSERVIUM-571 This message is automatically generated by JIRA. If you think it was sent incorrectly, please contact your JIRA administrators For more information on JIRA, see: http://www.atlassian.com/software/jira