Adam,
This is what you get for using a hipster payment processor.
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Sean Drury
Sent: Monday, June 13, 2016 1:23 PM
To: Observium Network Observation System
Subject: Re: [Observium] Professional Subscription
Have you heard back from Paddle? I did hear back from them and they wanted details of my card to trace the payment as they said they couldn’t see anything.
Funny though, my card was charged when I tried the first time, and their system clearly says I have already paid.
Kind Regards,
Sean Drury - IT Manager
www.bartons.net.auP: 07 3396 7777 | M: 0412 584 394 | E: SeanD@bartons.net.au
Be green and read from the screen
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From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Friday, 10 June 2016 12:01 PM
To: observium@observium.org
Subject: Re: [Observium] Professional Subscription
I'll email them too, since it might be a wider issue!
adam.
Sent from Mailbird
On 10/06/2016 02:47:23, Sean Drury <seand@bartons.net.au> wrote:
No nothing at all, will send them a message.
Thanks Adam.
Regards,
Sean.
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Friday, 10 June 2016 11:44 AM
To: observium@observium.org
Subject: Re: [Observium] Professional Subscription
Wow, that's a nice new feature! We had a couple of people who purchased dupes, I guess this is why it's not happened again for a while!
This is pretty strange. I don't see anything, and I didn't get any emails mentioning your domain yesterday.
You should try to contact hello@paddle.com and ask them to chase up your order. Their support guy is pretty responsive (but sadly a very different timezone to you!) and should get it sorted out!
Did you not get an email from Paddle either?
adam.
Sent from Mailbird
On 10/06/2016 02:41:09, Sean Drury <seand@bartons.net.au> wrote:
Hi Adam,
Just tried again and it’s telling me I bought this product a day ago…
Kind Regards,
Sean Drury - IT Manager
www.bartons.net.auP: 07 3396 7777 | M: 0412 584 394 | E: SeanD@bartons.net.au
Be green and read from the screen
---------------------------------------------------------------------------------
Notice : This email and attachments (if any) is for the exclusive use of the addressee and
may contain information that is privileged and confidential. Any unauthorised use of the
contents of the email and/or attachments is expressly prohibited. If you are not the
addressee of this email, please notify me immediately by email and t hen immediately
destroy any electronic or paper copy of this email and/or attachments. Bartons does
not take responsibility for the views expressed in the email or for the consequences
of any computer viruses that may be transmitted with this email. This email is subject to
copyright. No part of it should be reproduced, adapted or transmitted without the written
consent of the copyright owner.
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Friday, 10 June 2016 11:25 AM
To: observium@observium.org
Subject: Re: [Observium] Professional Subscription
Hi Sean,
I don't see any subscription or completed transaction on our payment provider's systems.
I'm not sure why it didn't work. Try again. If we get a duplicate appearing, I can refund and cancel it for you later!
Thanks,
adam.
Sent from Mailbird
On 10/06/2016 02:22:09, Sean Drury <seand@bartons.net.au> wrote:
Hi there,
I signed up last night and it looked to go through ok, haven’t received any confirmation yet nor shows up in my guest area?
Sorry if this is the wrong place to ask.
Kind Regards,
Sean Drury - IT Manager
www.bartons.net.auP: 07 3396 7777 | M: 0412 584 394 | E: SeanD@bartons.net.au
Be green and read from the screen
---------------------------------------------------------------------------------
Notice : This email and attachments (if any) is for the exclusive use of the addressee and
may contain information that is privileged and confidential. Any unauthorised use of the
contents of the email and/or attachments is expressly prohibited. If you are not the
addressee of this email, please notify me immediately by email and t hen immediately
destroy any electronic or paper copy of this email and/or attachments. Bartons does
not take responsibility for the views expressed in the email or for the consequences
of any computer viruses that may be transmitted with this email. This email is subject to
copyright. No part of it should be reproduced, adapted or transmitted without the written
consent of the copyright owner.
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