Does the alert log show them as being sent?

They will only be sent when they first occur, so you'll need to have new ones for any new alerts to be sent.

Adam.

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On 26 August 2015 11:46:40 pm Cameron Murray <cameron@techpath.com.au> wrote:

Adam,

 

Thanks yes – When I test with the ./test_mail.php -h bne-b1-lvl4-r1-apc2 I receive the email correctly however none of the alerts come through.

 

Regards,

Cameron Murray
Remote Support Engineer

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From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Thursday, 27 August 2015 8:41 AM
To: Observium Network Observation System
Subject: Re: [Observium] Alert Emails Not sending

 

Ahh indeed, that's true. You never actually tell it to use SMTP, even though you set the SMTP options!

In that case, make sure the local mail relay is installed and configured (probably just apt-get install postfix) and check /var/log/mail.log

Adam.

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On 26 August 2015 11:28:51 pm Cameron Murray <cameron@techpath.com.au> wrote:

Thanks Adam,

 

It appears to already be using the php backend to send emails:

 

E-mails ENABLED globally ($config['email']['enable'])

E-mails use PHP-builtin MAIL backend ($config['email']['backend'])

E-mails send only to default email ($config['email']['default_only'])

E-mails use these default recipient(s) ($config['email']['default']):

 

Regards,

Cameron Murray

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Thursday, 27 August 2015 8:20 AM
To: Observium Network Observation System
Subject: Re: [Observium] Alert Emails Not sending

 

Remove all of the SMTP configutation and just let php send the mail using the local MTA itself.

You'll need to make sure one is installed, but its fairly straightforward with Debian/Ubuntu.

Adam.

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On 26 August 2015 11:18:57 pm Cameron Murray <cameron@techpath.com.au> wrote:

Adam,

 

Can you recommend a working configuration?

 

Regards,

Cameron Murray

From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong
Sent: Thursday, 27 August 2015 8:08 AM
To: Observium Network Observation System
Subject: Re: [Observium] Alert Emails Not sending

 

Don't use remote SMTP It never works properly.

Adam.

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On 26 August 2015 10:47:42 pm Cameron Murray <cameron@techpath.com.au> wrote:

Guys,

 

Only new to Observium and it’s a great product!

 

Setting up the email alerts and testing from the cli works perfectly however automated alerts configured via the interface do not send. The alerts trigger in the interface and the contact groups are configured.

 

Test Email from cli:

 

[root@obs observium]# ./test_mail.php -h bne-b1-lvl4-r1-apc2

Observium 0.15.8.6920

Test E-mail Configuration

 

#####  Software versions  #####

 

o OS                   Linux 2.6.32-504.23.4.el6.x86_64 [amd64] (CentOS 6.7)

o Apache               2.2.15

o PHP                  5.5.28

o Python               2.6.6

o MySQL                5.1.73 (extension: mysqli 5.1.73)

o SNMP                 NET-SNMP 5.5

o RRDtool              1.3.8

 

#####  Charset info  #####

 

o PHP                  UTF-8

o MySQL                utf8

 

#####  Timezones info  #####

 

o Date                 Wednesday, 26-Aug-15 21:43:01 UTC

o PHP                  +10:00

o MySQL                +10:00

 

See mail backend options here: http://www.observium.org/wiki/Configuration_Options#Email_backend_settings

 

My Hostname: obs.tech…..

E-mails ENABLED globally ($config['email']['enable'])

E-mails use PHP-builtin MAIL backend ($config['email']['backend'])

E-mails send only to default email ($config['email']['default_only'])

E-mails use these default recipient(s) ($config['email']['default']):

  alert-infrastructure@tech......

E-mails send from ($config['email']['from']):

  monitoring@tech......

E-mails send to recipients based on default recipient from config and/or device sysContact.

Try send test notification for bne-b1-lvl4-r1-apc2 to these email(s):

  alert-infrastructure@tech......

EMAILINGNotification for bne-b1-lvl4-r1-apc2 SENT.

 

 

Config.php > Email Config

 

// Enable alerter

$config['poller-wrapper']['alerter'] = TRUE;

 

$config['billing']['customer_autoadd']  = 0; # Enable Auto-add bill per customer

$config['billing']['circuit_autoadd']   = 0; # Enable Auto-add bill per circuit_id

$config['billing']['bill_autoadd']      = 0; # Enable Auto-add bill per bill_id

 

$config['email']['sendmail_path']   = '/usr/sbin/sendmail';

 

$config['alerts']['alerter']['default']['descr']   = "System  Alert Change";

$config['alerts']['alerter']['default']['type']    = "email";

$config['alerts']['alerter']['default']['contact'] = "monitoring@tech......";

$config['alerts']['alerter']['default']['enable']  = TRUE;

 

$config['email']['default']        = "alert-infrastructure@tech...... ";

$config['alerts']['email']['from'] = "monitoring@tech.....";

$config['email']['default_only']   = TRUE;

 

$config['email']['from']            = "monitoring@tech.....";

 

$config['email']['smtp_host']       = 'mx01…….;

$config['email']['smtp_port']       = 587;

$config['email']['smtp_timeout']    = 10;              

$config['email']['smtp_secure']     = tls;            

$config['email']['smtp_auth']       = FALSE;

 

Contact List configuration:

 

 

Any pointers are appreciated.

 

Regards

 

Cameron

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