I've never been treated this way on any other mailing list in over 20 years, and I am on many lists both big and small.
I did state what version I am running, in my second follow up email sent 1 minute after my first one.
Three other people provided constructive answers based on the info I provided, including identifying that a fix to your software is necessary. Obviously I provided enough information for them to help.
You did nothing but denigrate me.
- John
On 3/17/17 4:39 PM, Adam Armstrong wrote:
How did anyone know you were a paying user when you didn't provide that information?
This isn't an official support avenue, it's a public mailing list.
All of the usual conventions you'd expect on a public mailing list apply.
It is your responsibility to provide all of the possibly relevant information when you ask your question, rather than relying on other people to guess or waste their time asking questions.
People here answer questions every day. It may not seem like hard work to you to ask someone what version they're running, but it becomes much more significant when there are multiple people per day asking questions without providing sufficient supporting data to provide an answer.
Adam.
Sent from BlueMail http://www.bluemail.me/r?b=9226 On 17 Mar 2017, at 19:00, John May <jmaymailing@pointinspace.com mailto:jmaymailing@pointinspace.com> wrote:
Seems like Jay got it, and was much more helpful. Nice attitude with someone who paid for your product. - John On 3/17/17 2:09 PM, Adam Armstrong wrote: You've omitted basically all of the relevant information. When asking for help, include screenshots of things not working including proof of URL and the like. Otherwise people will just assume you're confused and probably ignore you, since that's easier than going digging for information. Nothing is more annoying than having to question someone to help them because they don't bother giving you any actual information. "I clicked a link and it doesn't work, any idea why?" Oddly enough, no. Adam. Sent from BlueMail <http://www.bluemail.me/r?b=9226> On 17 Mar 2017, at 16:59, John May <jmaymailing@pointinspace.com <mailto:jmaymailing@pointinspace.com>> wrote: First time I've run into this issue... I added a device. It shows up fine in the device hitlist. But when I click on the device name for details I get: "No valid device specified A valid device was not specified in the URL. Please retype and try again." Any idea why this would be occurring? No way to delete/readd the device too because of this. Any help appreciated! - John