On Tue, 16 Apr 2013 22:51:30 -0500 (CDT), Tim Nelson
<tnelson@rockbochs.com> wrote:
> ----- Original Message -----
>>
>> On Tue, 16 Apr 2013 21:46:14 -0400, List User
>> <list@redspeedservers.com>
>> wrote:
>> > Why not create a per incident type of ticket system? If you want
>> > paid
>> > support it's per incident. If the customer is lazy and whats you to
>> > do
>> > everything (called Level 3 support) simply add on a hourly rate.
>>
>> The industry standard method of charging for support is to charge a
>> retainer, which includes a fixed number of incidents, and then to
>> charge
>> per-incident after that.
>>
>> This is what we'd do, like everyone else :)
>>
>
> +1
>
> I think this method is much more palatable. Continue to release all
> features, but charge for support of the product, not the product itself.
> This model works great with many big-name projects.
>
> Just my $0.02 USD...

No one ever paid us for support, and we had the options on the site for a
year.

This method does not work for anyone except RedHat, it's fairly well
documented that they're pretty much the only company making any soft of
money using this model.

adam.

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