We use different severity levels based on business impact.
Medium,High,Low. Both for Urgency and Impact
Information from room monitors might first trigger a warning , alert, then critical
We have equipment that needs to be monitored but we can operate without it so we might not want to raise a critical ticket
Since it is not on the plan we will figure out how best to implement some kind of 3rd party translation over to our severity level
Kær kveðja/Best regards
ÁRMANN GUÐJÓNSSON
Enterprise Network Architect
IT Operations
Tel: +354 50 50 736
From: observium <observium-bounces@observium.org>
On Behalf Of Tom Laermans via observium
Sent: föstudagur, 13. september 2019 07:46
To: observium@observium.org
Cc: Tom Laermans <tom.laermans@powersource.cx>
Subject: Re: [Observium] Is there plans to add more severity levels than critical
Hi,
I don't think there currently are any short term plans - the important question would be:
What do you expect to happen differently when you choose another severity level? :-)
Tom
On 9/13/2019 1:45 AM, Ármann Guðjónsson via observium wrote:
Hi
I have seen this question before but I can‘t find the answer.
Do you have plans to implement other security levels that critical
for example: info, warning, error , critical
Kær kveðja/Best regardsÁRMANN GUÐJÓNSSON
Enterprise Network Architect
IT Operations
Reykjavík Airport
101 Reykjavík Iceland
Tel: +354 50 50 736
armanng@icelandair.is
www.icelandair.com
Fyrirvari/Disclaimer
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