I saw the guide updated, please ignore any related question. by the way when I launch the script, I still got following error message [image: image.png]

Regards, Toky

Le ven. 3 sept. 2021 à 10:46, Toky ANDRIANASOLO < toky.andrianasolo@comdatagroup.com> a écrit :

Hi Adam, Thank you for your return, yes I'd prefer the install script, but some questions please:

• do I need to remove all packages installed manually?
• do I need to re-insert the SVN username/password and will it be accepted

as already used?

• the install script for debian 11 that you've updated is on the observium

official doc or can you provide me the link

Thank you and Regards,

Toky

Le jeu. 2 sept. 2021 à 11:28, Adam Armstrong via observium < observium@observium.org> a écrit :

...

Hi Toky,

The old install guide worked if you switch php7.3 for php7.4 and python3-mysqldb instead of python-mysqldb.

I’ve updated the install guide to add the correct packages for Debian 11.

I’ve also updated the install script to work properly on a clean Debian 11, so this is probably the easiest thing to do.

Thanks,

Adam.

*From:* observium observium-bounces@observium.org *On Behalf Of *Toky ANDRIANASOLO via observium *Sent:* 02 September 2021 08:43 *To:* observium@observium.org *Cc:* Toky ANDRIANASOLO toky.andrianasolo@comdatagroup.com *Subject:* [Observium] observium enterprise doesnt word after installation

We just had 1 year of subscription license observium Enterprise, ref: 4011610

We are completely new on this monitoring tools and really need your support for the installation.

Our standard is debian 11, and we proceed on the manual installation as the script on the observim document doesn’t work (script automatic installation for debian 10)

All the package are installed, observium seems to be installed following the guide (SNV username/password inserted) but *when we access the observium via GUI, the apache default page is shown instead of observium page*

We already remove the apache (2.4) and then reinstalled and configure but the same result.

Could you please help us on that or redirect me on the right support as we are turning around on this issue for a few weeks

Thank you

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