We paid for this product.. how do we get any kind of support?

-----Original Message----- From: observium observium-bounces@observium.org On Behalf Of Adam Armstrong via observium Sent: Thursday, July 21, 2022 11:03 AM To: 'Observium' observium@observium.org Cc: Adam Armstrong adama@observium.org Subject: Re: [Observium] Recently purchased Purchase Professional Subscription need to get email changed on invoice

[EXTERNAL EMAIL] DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.

Hi,

It's not easy to change the email address, because it needs to be changed by the payment processor separately. It's easier to just cancel the subscription and create a new account.

I've cancelled and refunded that subscription, please create another account with the correct email and subscribe from that.

Adam.

-----Original Message----- From: observium observium-bounces@observium.org On Behalf Of Renuka Arya via observium Sent: 21 July 2022 16:57 To: Renuka Arya via observium observium@observium.org Cc: Renuka Arya rarya@uchicago.edu Subject: [Observium] Recently purchased Purchase Professional Subscription need to get email changed on invoice

Hi Team,

We recently purchased a professional subscription. Our account is under admin@opensciencedatacloud.org. That email is not used anymore. We were looking to get the recent receipt of our purchase and also wanted to change that default email address to cdis-sys@lists.uchicago.edu. So we can receive invoices for our next purchases.

Thanks!

Regards Renuka Arya _______________________________________________ observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

_______________________________________________ observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium