Hi,

I’ve been trying to find more detailed info about Observium Enterprise Support, does anyone here has such an agreement and can share the details?

All I can find on the web page says: “Included Enterprise-grade email & live support: Yes, 10 hours”

So I take it that means that up to 10 hours of live support is included, what will be the cost per hour for support after those 10 hours?

I cannot find any definition of what live support is, I would guess that it means some sort of online meeting with screen sharing but it would good to have it in writing so we know what to expect.

Is there any SLA for response time for new support tickets, for example within 4 hours or Next Business day?

Thanks in advance.

BR, Johan Carlander Senior consultant Mobile: +46 733 300 700 Email: johan@drivenbydata.semailto:johan@drivenbydata.se Driven By Data AB, Dalagatan 25, 113 24, Stockholm

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