Greetings,
I am new to this and Observium. We have a paid version and I have some questions about support and upgrading.
Question 1, how do I get support?
Support question, when I try to add a device, I get an error saying it can't ping the device. I have logged into the terminal of observium and can ping the device
Support question, I recently received an email about a new version, I tried to run the update, but it fails saying it can't find the root folder or something like that.
I can provide more details, but this is the basic questions I have and if you can point me in the proper direction how to get these answered I would appreciate that.
Thank you,
Matt
Matthew Cotter Network Support Engineer Boston Inc. dba Furniture & ApplianceMart | Ashley HomeStore 2404 W, Beltline Hwy Madison, WI 53713 (p) 608-277-7700 (e) Matt.Cotter@BostonFAM.com BostonFAM.comhttp://www.BostonFAM.Com | AshleyHomestores.comhttps://www.ashleyfurniturehomestore.com | furnitureappliancemart.comhttps://www.furnitureappliancemart.com/ [FAM Stores] "Improving the quality of people's lives by making amazing rooms together!" Central Wisconsin Area - Marshfield | Rhinelander | Stevens Point | Wausau Fox Valley Area - Appleton | Green Bay | Oshkosh Madison Area - Madison East | Madison West | Janesville Milwaukee Area - Greenfield | Kenosha | Pewaukee | Richfield All locations owned & operated by Boston Inc. This e-mail contains privileged and confidential information intended only for the use of Boston Inc. or one or more of its employees. If the reader of this e-mail is not the intended recipient, please be advised that any retention, dissemination, or copying of this e-mail is strictly prohibited and may result in legal action. If you have received this e-mail in error, please immediately notify the sender by e-mail and delete the original e-mail from your mailbox.