Thanks, that’s very good of you to act so fast. I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency! ☺ Cheers Andy
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong Sent: 02 August 2017 16:37 To: observium@observium.org Subject: Re: [Observium] Multiple Payments
Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one.
thanks, adam.
On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.orgmailto:adama@memetic.org> wrote: Hi Andy,
It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription.
BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;)
Thanks, adam.
On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.ukmailto:andy.franks@sath.nhs.uk> wrote: Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks