Hi,
There isn't any direct support included with the Professional edition. :D
It's likely the user the web server runs as can't ping things, this isn't uncommon. We generally recommend adding from the console for this and other reasons.
What sent you an email? We don't send emails about versions.
This is the process for upgrading, though :
https://docs.observium.org/updating/#upgrading-the-subscription-edition-to-t he-very-latest-version
You run this from inside the Observium directory, which is probably /opt/observium
Adam.
From: observium observium-bounces@observium.org On Behalf Of Matthew Cotter via observium Sent: 20 October 2020 20:43 To: Observium observium@observium.org Cc: Matthew Cotter Matt.Cotter@BostonFAM.com Subject: [Observium] Question about use and support
Greetings,
I am new to this and Observium. We have a paid version and I have some questions about support and upgrading.
Question 1, how do I get support?
Support question, when I try to add a device, I get an error saying it can't ping the device. I have logged into the terminal of observium and can ping the device
Support question, I recently received an email about a new version, I tried to run the update, but it fails saying it can't find the root folder or something like that.
I can provide more details, but this is the basic questions I have and if you can point me in the proper direction how to get these answered I would appreciate that.
Thank you,
Matt
Matthew Cotter Network Support Engineer
Boston Inc. dba Furniture & ApplianceMart | Ashley HomeStore 2404 W, Beltline Hwy Madison, WI 53713 (p) 608-277-7700 (e) Matt.Cotter@BostonFAM.com BostonFAM.com http://www.BostonFAM.Com | AshleyHomestores.com https://www.ashleyfurniturehomestore.com | furnitureappliancemart.com https://www.furnitureappliancemart.com/
"Improving the quality of people's lives by making amazing rooms together!"
Central Wisconsin Area - Marshfield | Rhinelander | Stevens Point | Wausau
Fox Valley Area - Appleton | Green Bay | Oshkosh
Madison Area - Madison East | Madison West | Janesville
Milwaukee Area - Greenfield | Kenosha | Pewaukee | Richfield
All locations owned & operated by Boston Inc.
This e-mail contains privileged and confidential information intended only for the use of Boston Inc. or one or more of its employees. If the reader of this e-mail is not the intended recipient, please be advised that any retention, dissemination, or copying of this e-mail is strictly prohibited and may result in legal action. If you have received this e-mail in error, please immediately notify the sender by e-mail and delete the original e-mail from your mailbox.
