Doesn't your ticketing system have a method of filtering out emails with RECOVERY in the title?
Alternatively you can use the script/webhook transport to write your own code to handle the alert/recovery message and do what you like when you like!
adam.
Adam Thompson via observium mailto:observium@lists.observium.org 02 December 2022 18:28
I’m not aware of any way to do what you want /directly/ in Observium, but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like this is: send the alerts to an intermediate email system (e.g. an internal server running Postfix, so have Observium email e.g. “someuser@mail-filter-server.yourinternal.domain.name”), where you then use a script (perhaps invoked from the “someuser” user’s .forward file?) to assess what to do with the email, then have /that/ system send another email message (or perhaps the original message) to the ultimate target system.
-Adam
*Adam Thompson*
Consultant, Infrastructure Services
MERLIN
100 - 135 Innovation Drive
Winnipeg, MB R3T 6A8
(204) 977-6824 or 1-800-430-6404 (MB only)
https://www.merlin.mb.ca https://www.merlin.mb.ca/
Chat with me on Teams https://teams.microsoft.com/l/chat/0/0?users=athompson@merlin.mb.ca
*From:*Arnoldo Vidal Bravo via observium observium@lists.observium.org *Sent:* December 2, 2022 12:12 PM *To:* Observium observium@observium.org *Cc:* Arnoldo Vidal Bravo arnoldo.vidal@pucv.cl *Subject:* [Observium] New requirement ¿posibble?
Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org Arnoldo Vidal Bravo via observium mailto:observium@lists.observium.org 02 December 2022 18:11 Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org
