Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
I’m not aware of any way to do what you want directly in Observium, but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like this is: send the alerts to an intermediate email system (e.g. an internal server running Postfix, so have Observium email e.g. “someuser@mail-filter-server.yourinternal.domain.name”), where you then use a script (perhaps invoked from the “someuser” user’s .forward file?) to assess what to do with the email, then have that system send another email message (or perhaps the original message) to the ultimate target system.
-Adam
Adam Thompson Consultant, Infrastructure Services [MERLIN] 100 - 135 Innovation Drive Winnipeg, MB R3T 6A8 (204) 977-6824 or 1-800-430-6404 (MB only) https://www.merlin.mb.cahttps://www.merlin.mb.ca/ [cid:image002.png@01D90649.81FE5B90]Chat with me on Teamshttps://teams.microsoft.com/l/chat/0/0?users=athompson@merlin.mb.ca
From: Arnoldo Vidal Bravo via observium observium@lists.observium.org Sent: December 2, 2022 12:12 PM To: Observium observium@observium.org Cc: Arnoldo Vidal Bravo arnoldo.vidal@pucv.cl Subject: [Observium] New requirement ¿posibble?
Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
[https://ci3.googleusercontent.com/mail-sig/AIorK4zSp_IGIjRFyFrjo99eHvCZnmKtJ...]
Doesn't your ticketing system have a method of filtering out emails with RECOVERY in the title?
Alternatively you can use the script/webhook transport to write your own code to handle the alert/recovery message and do what you like when you like!
adam.
Adam Thompson via observium mailto:observium@lists.observium.org 02 December 2022 18:28
I’m not aware of any way to do what you want /directly/ in Observium, but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like this is: send the alerts to an intermediate email system (e.g. an internal server running Postfix, so have Observium email e.g. “someuser@mail-filter-server.yourinternal.domain.name”), where you then use a script (perhaps invoked from the “someuser” user’s .forward file?) to assess what to do with the email, then have /that/ system send another email message (or perhaps the original message) to the ultimate target system.
-Adam
*Adam Thompson*
Consultant, Infrastructure Services
MERLIN
100 - 135 Innovation Drive
Winnipeg, MB R3T 6A8
(204) 977-6824 or 1-800-430-6404 (MB only)
https://www.merlin.mb.ca https://www.merlin.mb.ca/
Chat with me on Teams https://teams.microsoft.com/l/chat/0/0?users=athompson@merlin.mb.ca
*From:*Arnoldo Vidal Bravo via observium observium@lists.observium.org *Sent:* December 2, 2022 12:12 PM *To:* Observium observium@observium.org *Cc:* Arnoldo Vidal Bravo arnoldo.vidal@pucv.cl *Subject:* [Observium] New requirement ¿posibble?
Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org Arnoldo Vidal Bravo via observium mailto:observium@lists.observium.org 02 December 2022 18:11 Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org
or, forgive me, the boss writes his own rules in his email client to discard the recovery messages. possible to potentially write a server side rule as well; of course all depends upon clients and servers in use.
------ Original Message ------ From "Adam Armstrong via observium" <observium@lists.observium.orgmailto:observium@lists.observium.org> To "Adam Thompson via observium" <observium@lists.observium.orgmailto:observium@lists.observium.org> Cc "Adam Armstrong" <adama@observium.orgmailto:adama@observium.org> Date 12/2/2022 7:13:54 PM Subject [EXTERNAL] [Observium] Re: New requirement ¿posibble?
Doesn't your ticketing system have a method of filtering out emails with RECOVERY in the title?
Alternatively you can use the script/webhook transport to write your own code to handle the alert/recovery message and do what you like when you like!
adam.
Adam Thompson via observiummailto:observium@lists.observium.org 02 December 2022 18:28 I’m not aware of any way to do what you want directly in Observium, but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like this is: send the alerts to an intermediate email system (e.g. an internal server running Postfix, so have Observium email e.g. “someuser@mail-filter-server.yourinternal.domain.namemailto:someuser@mail-filter-server.yourinternal.domain.name”), where you then use a script (perhaps invoked from the “someuser” user’s .forward file?) to assess what to do with the email, then have that system send another email message (or perhaps the original message) to the ultimate target system.
-Adam
Adam Thompson Consultant, Infrastructure Services [MERLIN] 100 - 135 Innovation Drive Winnipeg, MB R3T 6A8 (204) 977-6824 or 1-800-430-6404 (MB only) https://www.merlin.mb.cahttps://www.merlin.mb.ca/ [cid:part4.48352A15.B745C8A9@observium.org]Chat with me on Teamshttps://teams.microsoft.com/l/chat/0/0?users=athompson@merlin.mb.ca
From: Arnoldo Vidal Bravo via observium observium@lists.observium.orgmailto:observium@lists.observium.org Sent: December 2, 2022 12:12 PM To: Observium observium@observium.orgmailto:observium@observium.org Cc: Arnoldo Vidal Bravo arnoldo.vidal@pucv.clmailto:arnoldo.vidal@pucv.cl Subject: [Observium] New requirement ¿posibble?
Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
[https://ci3.googleusercontent.com/mail-sig/AIorK4zSp_IGIjRFyFrjo99eHvCZnmKtJ...]
_______________________________________________ observium mailing list -- observium@lists.observium.orgmailto:observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.orgmailto:observium-leave@lists.observium.org Arnoldo Vidal Bravo via observiummailto:observium@lists.observium.org 02 December 2022 18:11 Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
[https://ci3.googleusercontent.com/mail-sig/AIorK4zSp_IGIjRFyFrjo99eHvCZnmKtJ...]
_______________________________________________ observium mailing list -- observium@lists.observium.orgmailto:observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.orgmailto:observium-leave@lists.observium.org
-- Sent from Postboxhttps://www.postbox-inc.com/?utm_source=email&utm_medium=siglink&utm_campaign=reach
Or, if you never need the recoveries /for any of the contacts /linked to your checker:
Tom
On 03/12/2022 04:32, Helmut Fritz via observium wrote:
or, forgive me, the boss writes his own rules in his email client to discard the recovery messages. possible to potentially write a server side rule as well; of course all depends upon clients and servers in use.
------ Original Message ------ From "Adam Armstrong via observium" observium@lists.observium.org To "Adam Thompson via observium" observium@lists.observium.org Cc "Adam Armstrong" adama@observium.org Date 12/2/2022 7:13:54 PM Subject [EXTERNAL] [Observium] Re: New requirement ¿posibble?
Doesn't your ticketing system have a method of filtering out emails with RECOVERY in the title?
Alternatively you can use the script/webhook transport to write your own code to handle the alert/recovery message and do what you like when you like!
adam.
Adam Thompson via observium mailto:observium@lists.observium.org 02 December 2022 18:28
I’m not aware of any way to do what you want /directly/ in Observium, but perhaps someone else knows…
Meanwhile, a generic technique to solve any kind of email issue like this is: send the alerts to an intermediate email system (e.g. an internal server running Postfix, so have Observium email e.g. “someuser@mail-filter-server.yourinternal.domain.name”), where you then use a script (perhaps invoked from the “someuser” user’s .forward file?) to assess what to do with the email, then have /that/ system send another email message (or perhaps the original message) to the ultimate target system.
-Adam
*Adam Thompson*
Consultant, Infrastructure Services
MERLIN
100 - 135 Innovation Drive
Winnipeg, MB R3T 6A8
(204) 977-6824 or 1-800-430-6404 (MB only)
https://www.merlin.mb.ca https://www.merlin.mb.ca/
Chat with me on Teams https://teams.microsoft.com/l/chat/0/0?users=athompson@merlin.mb.ca
*From:*Arnoldo Vidal Bravo via observium observium@lists.observium.org *Sent:* December 2, 2022 12:12 PM *To:* Observium observium@observium.org *Cc:* Arnoldo Vidal Bravo arnoldo.vidal@pucv.cl *Subject:* [Observium] New requirement ¿posibble?
Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org Arnoldo Vidal Bravo via observium mailto:observium@lists.observium.org 02 December 2022 18:11 Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
--
Saluda cordialmente
observium mailing list -- observium@lists.observium.org To unsubscribe send an email to observium-leave@lists.observium.org
-- Sent from Postbox https://www.postbox-inc.com/?utm_source=email&utm_medium=siglink&utm_campaign=reach
observium mailing list --observium@lists.observium.org To unsubscribe send an email toobservium-leave@lists.observium.org
participants (5)
-
Adam Armstrong -
Adam Thompson -
Arnoldo Vidal Bravo -
Helmut Fritz -
Tom Laermans