2 Dec
2022
2 Dec
'22
7:11 p.m.
Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again.
¿it is possible?
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Saluda cordialmente