Unknown Locations in Device > Locations menu
Hi All
I'm having some trouble with Observium's mapping - we have it configured to build the Location list and geolocation, etc automatically based on the address/location pulled via SNMP. This works for almost every device we have, but there are two devices which show up under Unknown Location, even though Observium has pulled correct and valid address data for them. It does not appear to successfully pull co-ordinates for the address either, as the two devices appear on the map in the middle of the ocean.
I have tried switching from the Yahoo API to the Google API (with API key) but this has not changed the behaviour of the issue.
Currently on version 0.16.2.7592, we update via SVN once a month and we were having this same issue on 0.16.1.x as-well.
Hoping somebody here has seen this issue before and can help me out or point me in the right direction.
what are the addresses that are causing trouble.
some addresses have unknown states or counties and you have to change the address to get a better outcome.
for me, i had good success in adding ,AU to the back of all addresses.
thanks
Peter Hine Senior Technical Support Engineer (Servers) FCoA ITS peter.hine@familycourt.gov.au
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Thanks for the suggestion - Gave this a shot but didn't work for me unfortunately - I tried every iteration of the address that I could think of but Observium just doesn't seem to agree with it. At the very least, is there a way to manually add devices to automatically created location groups?
Jacob Bisby
-----Original Message----- From: observium [mailto:observium-bounces@observium.org] On Behalf Of Peter.Hine@familycourt.gov.au Sent: Tuesday, 16 February 2016 7:59 AM To: Observium Network Observation System observium@observium.org Subject: Re: [Observium] Unknown Locations in Device > Locations menu [SEC=UNCLASSIFIED]
what are the addresses that are causing trouble.
some addresses have unknown states or counties and you have to change the address to get a better outcome.
for me, i had good success in adding ,AU to the back of all addresses.
thanks
Peter Hine Senior Technical Support Engineer (Servers) FCoA ITS peter.hine@familycourt.gov.au
********************************************************************** The information contained in this e-mail (including any attachments) is for the exclusive use of the addressee. If you are not the intended recipient please notify the sender immediately and delete this e-mail. It is noted that legal privilege is not waived because you have read this e-mail. **********************************************************************
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Bit of an update on this...
If I add a new device, with the exact same address as an existing device that has been correctly geocoded/located, it still shows up under the "Unknown" section in the Locations menu and fails to get the real co-ordinates. Is there a way to debug/log this part of Observium so we can try to pin-point the issue?
Jacob Bisby
-----Original Message----- From: observium [mailto:observium-bounces@observium.org] On Behalf Of Jacob Bisby Sent: Wednesday, 17 February 2016 8:50 AM To: Observium Network Observation System observium@observium.org Subject: Re: [Observium] Unknown Locations in Device > Locations menu [SEC=UNCLASSIFIED]
Thanks for the suggestion - Gave this a shot but didn't work for me unfortunately - I tried every iteration of the address that I could think of but Observium just doesn't seem to agree with it. At the very least, is there a way to manually add devices to automatically created location groups?
Jacob Bisby
-----Original Message----- From: observium [mailto:observium-bounces@observium.org] On Behalf Of Peter.Hine@familycourt.gov.au Sent: Tuesday, 16 February 2016 7:59 AM To: Observium Network Observation System observium@observium.org Subject: Re: [Observium] Unknown Locations in Device > Locations menu [SEC=UNCLASSIFIED]
what are the addresses that are causing trouble.
some addresses have unknown states or counties and you have to change the address to get a better outcome.
for me, i had good success in adding ,AU to the back of all addresses.
thanks
Peter Hine Senior Technical Support Engineer (Servers) FCoA ITS peter.hine@familycourt.gov.au
********************************************************************** The information contained in this e-mail (including any attachments) is for the exclusive use of the addressee. If you are not the intended recipient please notify the sender immediately and delete this e-mail. It is noted that legal privilege is not waived because you have read this e-mail. **********************************************************************
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are you running thru a proxy ? my last fault (28thJan) was the exact same thing (new servers were unkown) but it was the proxy filters setting "http://maps.googleapis.com"" as a search site so got blocked for the observium server.
thanks
Peter Hine Senior Technical Support Engineer (Servers) FCoA ITS peter.hine@familycourt.gov.au
********************************************************************** The information contained in this e-mail (including any attachments) is for the exclusive use of the addressee. If you are not the intended recipient please notify the sender immediately and delete this e-mail. It is noted that legal privilege is not waived because you have read this e-mail. **********************************************************************
Nope no proxy, but I just managed to figure out what was happening though.
For one reason or another, the Yahoo API stopped working for us (we're fairly low-level utilisers so I'm not sure what happened), thus I swapped us over to using the Google API (with a Key). What I didn't realise is that Google's Geocoding API is disabled by default when you get one of these keys, enabling it in the Google Dev Console has sorted out the issue.
The data between the Google API and Yahoo API is a bit inconsistent, deleting all rows from the devices_locations table seems to have forced a refresh on the geocoding data for all devices so now it's all based off the Google API - happy days.
Thanks for your help Peter
Jacob Bisby
-----Original Message----- From: observium [mailto:observium-bounces@observium.org] On Behalf Of Peter.Hine@familycourt.gov.au Sent: Thursday, 18 February 2016 8:37 AM To: Observium Network Observation System observium@observium.org Subject: Re: [Observium] Unknown Locations in Device > Locations menu [SEC=UNCLASSIFIED]
are you running thru a proxy ? my last fault (28thJan) was the exact same thing (new servers were unkown) but it was the proxy filters setting "http://maps.googleapis.com"" as a search site so got blocked for the observium server.
thanks
Peter Hine Senior Technical Support Engineer (Servers) FCoA ITS peter.hine@familycourt.gov.au
********************************************************************** The information contained in this e-mail (including any attachments) is for the exclusive use of the addressee. If you are not the intended recipient please notify the sender immediately and delete this e-mail. It is noted that legal privilege is not waived because you have read this e-mail. **********************************************************************
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Peter.Hine＠familycourt.gov.au