Understood.

When I clic in the button “Add”, it doesn’t display anything, it’s just blank page.

[cid:image001.png@01D47769.2AE243D0]

[cid:image002.png@01D47769.2AE243D0]

I tested in other browsers, clear my cache, but nothing changed.

Regards.

David M.

De: Adam Armstrong adama@memetic.org Fecha: jueves, 8 de noviembre de 2018, 13:36 Para: Silvio del Val Hinojal via observium observium@observium.org CC: David Jesus Maturano Sanchez p-dmaturano@bestel.com.mx Asunto: Re: [Observium] Dashboards

You probably need to be more descriptive of what you're clicking. And what version And basically any information beyond "it doesn't work!!!!!!" Adam. Sent from BlueMailhttps://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.bluemail.me%2Fr%3Fb%3D14063&data=02%7C01%7Cp-dmaturano%40bestel.com.mx%7Ce6162ace82634c8a637d08d645b17fe4%7Ccaca42e2ad4a4d19824c3ff3709bd840%7C0%7C0%7C636773026006203589&sdata=VX9JIh24NO%2FhUvMsnj8nHKt3Qlgh2yblx2jGZTzpy8I%3D&reserved=0 On 8 Nov 2018, at 19:30, David Jesus Maturano Sanchez via observium <observium@observium.orgmailto:observium@observium.org> wrote: Guys.

Should the dashboard functionalityworking right now?

When I click in any of them, it simply does’t do anything, and obviously doesn’t show anything.

Please kindly let me know.

Regards.

David.

________________________________

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observiumhttps://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fpostman.memetic.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fobservium&data=02%7C01%7Cp-dmaturano%40bestel.com.mx%7Ce6162ace82634c8a637d08d645b17fe4%7Ccaca42e2ad4a4d19824c3ff3709bd840%7C0%7C0%7C636773026006203589&sdata=aA0b9WuzRBAhLSA3thuevSRHvGm8fQNcbTAF3EV7lv0%3D&reserved=0

OK great! Waiting for it! 😊

Thank you Adam.

Regards.

David M De: observium observium-bounces@observium.org en nombre de Adam Armstrong via observium observium@observium.org Responder a: Observium observium@observium.org Fecha: jueves, 8 de noviembre de 2018, 13:48 Para: David Jesus Maturano Sanchez via observium observium@observium.org CC: Adam Armstrong adama@memetic.org Asunto: Re: [Observium] Dashboards

It's not functional in 9470.

In the next stable it'll replace the front page (it already has in rolling)

adam.

On 2018-11-08 19:45:30, David Jesus Maturano Sanchez via observium observium@observium.org wrote: Understood.

When I clic in the button “Add”, it doesn’t display anything, it’s just blank page.

[cid:image001.png@01D47769.2AE243D0]

[cid:image002.png@01D47769.2AE243D0]

I tested in other browsers, clear my cache, but nothing changed.

Regards.

David M.

De: Adam Armstrong adama@memetic.org Fecha: jueves, 8 de noviembre de 2018, 13:36 Para: Silvio del Val Hinojal via observium observium@observium.org CC: David Jesus Maturano Sanchez p-dmaturano@bestel.com.mx Asunto: Re: [Observium] Dashboards

You probably need to be more descriptive of what you're clicking. And what version And basically any information beyond "it doesn't work!!!!!!" Adam. Sent from BlueMailhttps://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.bluemail.me%2Fr%3Fb%3D14063&data=02%7C01%7Cp-dmaturano%40bestel.com.mx%7C5bb7ba863a8a4b46a6f708d645b3157e%7Ccaca42e2ad4a4d19824c3ff3709bd840%7C0%7C0%7C636773032796746469&sdata=wOlLan71FkDoJ4qO95WM%2BYDdOI4xeWGZ10jrIvSVPHU%3D&reserved=0 On 8 Nov 2018, at 19:30, David Jesus Maturano Sanchez via observium <observium@observium.orgmailto:observium@observium.org> wrote: Guys.

Should the dashboard functionalityworking right now?

When I click in any of them, it simply does’t do anything, and obviously doesn’t show anything.

Please kindly let me know.

Regards.

David.

________________________________

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observiumhttps://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fpostman.memetic.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fobservium&data=02%7C01%7Cp-dmaturano%40bestel.com.mx%7C5bb7ba863a8a4b46a6f708d645b3157e%7Ccaca42e2ad4a4d19824c3ff3709bd840%7C0%7C0%7C636773032796756473&sdata=XvmJ3zQIFDTRnVCamyUlQYD7LokdOrwi%2FNaDaeF4mKs%3D&reserved=0

Hi,

Going to /dashboard/reset_dashboard=yes/ will reset the database entries.

If that doesn't fix it, you should look at the error_log, since anything that causes the page not to be correctly generated should be evident in there.

If your reaction to a bug that no one else has encountered is to try to revert without collecting any useful information, we can not try to fix it until someone else encounters it.

Adam.

⁣Sent from BlueMail ​

On 18 Nov 2018, 22:59, at 22:59, "Storer, Darren via observium" observium@observium.org wrote:

Hi,

Is anyone else seeing a completely blank page displayed, instead of the new dashboard?

After updating to the latest code tonight, a message was displayed about the new dashboard and editing to remove a widget but after the first time, now all we see is a blank page. Direct access to server and devices pages continue to work perfectly. Viewing page source shows plenty of HTML and the same effect is observed in Chrome and Firefox browsers.

What's the safest way to back out this version of the build, so we can bring the old interface online for Monday morning?

Many thanks

Darren

---

---

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

I wouldn't recommend downgrading as there have been database changes recently and I'm not sure how things will behave.

Adam.

⁣Sent from BlueMail ​

On 19 Nov 2018, 09:43, at 09:43, "Storer, Darren via observium" observium@observium.org wrote:

Hi Adam,

Thanks for responding so quickly.

Sadly I'm a victim of not following the rules, as I updated the main production server and didn't test first on one of the dev systems. Although I didn't state it, I'm intending to continue the investigation on a dev server, once I can restore service to the production box - yes it's my fault for being hasty on a Sunday night.

As it happens, the dashboard briefly reappeared this morning (one time only again), so I captured the HTML source that was generated and I also have a copy of the page source that generates a blank.

Sadly I'm still stuck with a production server that's generating blank pages - any advice on a safe regression path would be very much appreciated, as we're in the middle of an unrelated P1; it's been a bad start to the working week :-(

Thanks again

Darren

On Sun, 18 Nov 2018 at 23:26, Adam Armstrong adama@memetic.org wrote:

...

Hi,

Going to /dashboard/reset_dashboard=yes/ will reset the database

entries.

...

If that doesn't fix it, you should look at the error_log, since

anything

...

that causes the page not to be correctly generated should be evident

in

...

there.

If your reaction to a bug that no one else has encountered is to try

to

...

revert without collecting any useful information, we can not try to

fix it

...

until someone else encounters it.

Adam.

Sent from BlueMail http://www.bluemail.me/r?b=14063 On 18 Nov 2018, at 22:59, "Storer, Darren via observium" < observium@observium.org> wrote:

...

Hi,

Is anyone else seeing a completely blank page displayed, instead of

the

...

...

new dashboard?

After updating to the latest code tonight, a message was displayed

about

...

...

the new dashboard and editing to remove a widget but after the first

time,

...

...

now all we see is a blank page. Direct access to server and devices

pages

...

...

continue to work perfectly. Viewing page source shows plenty of HTML

and

...

...

the same effect is observed in Chrome and Firefox browsers.

What's the safest way to back out this version of the build, so we

can

...

...

bring the old interface online for Monday morning?

Many thanks

Darren

---

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

---

---

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

Thanks Adam,

...I hadn't thought about the database.

The error log is empty, apart from pen-test attack entries early last week and I'd already tried the reset URL with no success.

Occasionally [and unpredicatbly] I can display the default dashboard but if I try to edit the dashboard, the screen reloads to a blank white space. Oher colleagues are having the same problems as me... (many browsers used unsuccessfully).

Any clues on tests to try or diagnostics to provide would be greatly appreciated.

Thanks again for your help.

Darren

On Mon, 19 Nov 2018 at 15:39, Adam Armstrong adama@memetic.org wrote:

I wouldn't recommend downgrading as there have been database changes recently and I'm not sure how things will behave.

Adam.

Sent from BlueMail http://www.bluemail.me/r?b=14063 On 19 Nov 2018, at 09:43, "Storer, Darren via observium" < observium@observium.org> wrote:

...

Hi Adam,

Thanks for responding so quickly.

Sadly I'm a victim of not following the rules, as I updated the main production server and didn't test first on one of the dev systems. Although I didn't state it, I'm intending to continue the investigation on a dev server, once I can restore service to the production box - yes it's my fault for being hasty on a Sunday night.

As it happens, the dashboard briefly reappeared this morning (one time only again), so I captured the HTML source that was generated and I also have a copy of the page source that generates a blank.

Sadly I'm still stuck with a production server that's generating blank pages - any advice on a safe regression path would be very much appreciated, as we're in the middle of an unrelated P1; it's been a bad start to the working week :-(

Thanks again

Darren

On Sun, 18 Nov 2018 at 23:26, Adam Armstrong adama@memetic.org wrote:

...

Hi,

Going to /dashboard/reset_dashboard=yes/ will reset the database entries.

If that doesn't fix it, you should look at the error_log, since anything that causes the page not to be correctly generated should be evident in there.

If your reaction to a bug that no one else has encountered is to try to revert without collecting any useful information, we can not try to fix it until someone else encounters it.

Adam.

Sent from BlueMail http://www.bluemail.me/r?b=14063 On 18 Nov 2018, at 22:59, "Storer, Darren via observium" < observium@observium.org> wrote:

...

Hi,

Is anyone else seeing a completely blank page displayed, instead of the new dashboard?

After updating to the latest code tonight, a message was displayed about the new dashboard and editing to remove a widget but after the first time, now all we see is a blank page. Direct access to server and devices pages continue to work perfectly. Viewing page source shows plenty of HTML and the same effect is observed in Chrome and Firefox browsers.

What's the safest way to back out this version of the build, so we can bring the old interface online for Monday morning?

Many thanks

Darren

---

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

---

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

Are there errors on the browser's javascript console?

Do you have any overly enthusiastic filtering or popup blocking in use?

This seems very much like a "local" problem, I.e. corporate nonsense, since no one else has reported anything similar.

adam. On 2018-11-19 15:56:00, Storer, Darren via observium observium@observium.org wrote: PS. The error that we are seeing is a completely blank page, with nothing rendered, just white space.

On Mon, 19 Nov 2018 at 15:54, Storer, Darren <darren.storer@gmail.com [mailto:darren.storer@gmail.com]> wrote:

Thanks Adam,

...I hadn't thought about the database.

The error log is empty, apart from pen-test attack entries early last week and I'd already tried the reset URL with no success.

Occasionally [and unpredicatbly] I can display the default dashboard but if I try to edit the dashboard, the screen reloads to a blank white space. Oher colleagues are having the same problems as me... (many browsers used unsuccessfully).

Any clues on tests to try or diagnostics to provide would be greatly appreciated.

Thanks again for your help.

Darren

On Mon, 19 Nov 2018 at 15:39, Adam Armstrong <adama@memetic.org [mailto:adama@memetic.org]> wrote:

I wouldn't recommend downgrading as there have been database changes recently and I'm not sure how things will behave.

Adam.

Sent from BlueMail [http://www.bluemail.me/r?b=14063] On 19 Nov 2018, at 09:43, "Storer, Darren via observium" <observium@observium.org [mailto:observium@observium.org]> wrote: Hi Adam,

Thanks for responding so quickly.

Sadly I'm a victim of not following the rules, as I updated the main production server and didn't test first on one of the dev systems. Although I didn't state it, I'm intending to continue the investigation on a dev server, once I can restore service to the production box - yes it's my fault for being hasty on a Sunday night.

As it happens, the dashboard briefly reappeared this morning (one time only again), so I captured the HTML source that was generated and I also have a copy of the page source that generates a blank.

Sadly I'm still stuck with a production server that's generating blank pages - any advice on a safe regression path would be very much appreciated, as we're in the middle of an unrelated P1; it's been a bad start to the working week :-(

Thanks again

Darren

On Sun, 18 Nov 2018 at 23:26, Adam Armstrong <adama@memetic.org [mailto:adama@memetic.org]> wrote:

Hi,

Going to /dashboard/reset_dashboard=yes/ will reset the database entries.

If that doesn't fix it, you should look at the error_log, since anything that causes the page not to be correctly generated should be evident in there.

If your reaction to a bug that no one else has encountered is to try to revert without collecting any useful information, we can not try to fix it until someone else encounters it.

Adam.

Sent from BlueMail [http://www.bluemail.me/r?b=14063] On 18 Nov 2018, at 22:59, "Storer, Darren via observium" <observium@observium.org [mailto:observium@observium.org]> wrote: Hi,

Is anyone else seeing a completely blank page displayed, instead of the new dashboard?

After updating to the latest code tonight, a message was displayed about the new dashboard and editing to remove a widget but after the first time, now all we see is a blank page. Direct access to server and devices pages continue to work perfectly. Viewing page source shows plenty of HTML and the same effect is observed in Chrome and Firefox browsers.

What's the safest way to back out this version of the build, so we can bring the old interface online for Monday morning?

Many thanks

Darren

observium mailing list observium@observium.org [mailto:observium@observium.org] http://postman.memetic.org/cgi-bin/mailman/listinfo/observium [http://postman.memetic.org/cgi-bin/mailman/listinfo/observium]

observium mailing list observium@observium.org [mailto:observium@observium.org] http://postman.memetic.org/cgi-bin/mailman/listinfo/observium [http://postman.memetic.org/cgi-bin/mailman/listinfo/observium]

_______________________________________________ observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

Hi,

For anyone who encounters a similar problem in the future, Adam spotted the errors in the javascript console output from the legacy Google Maps config that should have been retired long ago. Once the Google Maps config was commented out, the dashboard started working perfectly again.

Thanks again Adam.

Darren

On Mon, 19 Nov 2018 at 16:05, Storer, Darren darren.storer@gmail.com wrote:

Hi Adam,

Good call about the corporate build; so I checked with Windows 10 (corporate style) and a standalone Windows 7 technical PC and they both behave identically.

Would sending you a copy of the HTML output for working and non-working dashboard pages help?

In the meantime, I will check the javascript console.

Thanks again

Darren

On Mon, 19 Nov 2018 at 15:59, Adam Armstrong via observium < observium@observium.org> wrote:

...

Are there errors on the browser's javascript console?

Do you have any overly enthusiastic filtering or popup blocking in use?

This seems very much like a "local" problem, I.e. corporate nonsense, since no one else has reported anything similar.

adam.

On 2018-11-19 15:56:00, Storer, Darren via observium < observium@observium.org> wrote: PS. The error that we are seeing is a completely blank page, with nothing rendered, just white space.

On Mon, 19 Nov 2018 at 15:54, Storer, Darren darren.storer@gmail.com wrote:

...

Thanks Adam,

...I hadn't thought about the database.

The error log is empty, apart from pen-test attack entries early last week and I'd already tried the reset URL with no success.

Occasionally [and unpredicatbly] I can display the default dashboard but if I try to edit the dashboard, the screen reloads to a blank white space. Oher colleagues are having the same problems as me... (many browsers used unsuccessfully).

Any clues on tests to try or diagnostics to provide would be greatly appreciated.

Thanks again for your help.

Darren

On Mon, 19 Nov 2018 at 15:39, Adam Armstrong adama@memetic.org wrote:

...

I wouldn't recommend downgrading as there have been database changes recently and I'm not sure how things will behave.

Adam.

Sent from BlueMail http://www.bluemail.me/r?b=14063 On 19 Nov 2018, at 09:43, "Storer, Darren via observium" < observium@observium.org> wrote:

...

Hi Adam,

Thanks for responding so quickly.

Sadly I'm a victim of not following the rules, as I updated the main production server and didn't test first on one of the dev systems. Although I didn't state it, I'm intending to continue the investigation on a dev server, once I can restore service to the production box - yes it's my fault for being hasty on a Sunday night.

As it happens, the dashboard briefly reappeared this morning (one time only again), so I captured the HTML source that was generated and I also have a copy of the page source that generates a blank.

Sadly I'm still stuck with a production server that's generating blank pages - any advice on a safe regression path would be very much appreciated, as we're in the middle of an unrelated P1; it's been a bad start to the working week :-(

Thanks again

Darren

On Sun, 18 Nov 2018 at 23:26, Adam Armstrong adama@memetic.org wrote:

...

Hi,

Going to /dashboard/reset_dashboard=yes/ will reset the database entries.

If that doesn't fix it, you should look at the error_log, since anything that causes the page not to be correctly generated should be evident in there.

If your reaction to a bug that no one else has encountered is to try to revert without collecting any useful information, we can not try to fix it until someone else encounters it.

Adam.

Sent from BlueMail http://www.bluemail.me/r?b=14063 On 18 Nov 2018, at 22:59, "Storer, Darren via observium" < observium@observium.org> wrote: > > Hi, > > Is anyone else seeing a completely blank page displayed, instead of > the new dashboard? > > After updating to the latest code tonight, a message was displayed > about the new dashboard and editing to remove a widget but after the first > time, now all we see is a blank page. Direct access to server and devices > pages continue to work perfectly. Viewing page source shows plenty of HTML > and the same effect is observed in Chrome and Firefox browsers. > > What's the safest way to back out this version of the build, so we > can bring the old interface online for Monday morning? > > Many thanks > > Darren > > ------------------------------ > > observium mailing list > observium@observium.org > http://postman.memetic.org/cgi-bin/mailman/listinfo/observium > > ------------------------------

observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

_______________________________________________ observium mailing list

observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium

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