Good Morning Adam,
I recently raised a ticket in jira OBS-2905.
I have an instance of Observium running 19.1.9661 and have enabled alerting for a memory check at 70% for one of our hosts. This alert message works as expected on the web interface, the issue is that it is not sending the alert to the contacts (both slack and email). When tested with the test_alert.php script the emails send correctly this leads me to believe that the configuration of the email is not the issue.
Do you have any other suggestions as to what I can test to make the alerts send to my contacts correctly when they are naturally generated?
Kind Regards,
Alex
Hello Everyone,
Has anyone had an opportunity to investigate this, or potentially is anyone else running the same version (19.1.9661) experiencing this issue?
I am really happy to try and investigate the problem further I just don't know what I can do beyond what I have already tried below.
Any assistance with this matter is greatly appreciated!
Kind Regards,
Alex
On 18/02/2019 09:25, Alex wrote:
Good Morning Adam,
I recently raised a ticket in jira OBS-2905.
I have an instance of Observium running 19.1.9661 and have enabled alerting for a memory check at 70% for one of our hosts. This alert message works as expected on the web interface, the issue is that it is not sending the alert to the contacts (both slack and email). When tested with the test_alert.php script the emails send correctly this leads me to believe that the configuration of the email is not the issue.
Do you have any other suggestions as to what I can test to make the alerts send to my contacts correctly when they are naturally generated?
Kind Regards,
Alex
Hi Alex,
Can you do screenshots showing that these things are actually happening this way?
I can't see many scenarios where test_alert.php would work and normal sending wouldn't, unless the alerter is disabled.
Does running alerter.php -h all generate any notifications?
adam. On 2019-02-19 15:20:31, Alex via observium observium@observium.org wrote: Hello Everyone,
Has anyone had an opportunity to investigate this, or potentially is anyone else running the same version (19.1.9661) experiencing this issue?
I am really happy to try and investigate the problem further I just don't know what I can do beyond what I have already tried below.
Any assistance with this matter is greatly appreciated!
Kind Regards,
Alex
On 18/02/2019 09:25, Alex wrote:
Good Morning Adam,
I recently raised a ticket in jira OBS-2905.
I have an instance of Observium running 19.1.9661 and have enabled alerting for a memory check at 70% for one of our hosts. This alert message works as expected on the web interface, the issue is that it is not sending the alert to the contacts (both slack and email). When tested with the test_alert.php script the emails send correctly this leads me to believe that the configuration of the email is not the issue.
Do you have any other suggestions as to what I can test to make the alerts send to my contacts correctly when they are naturally generated?
Kind Regards,
Alex
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Good Afternoon Adam,
It does indeed help if the Disable All Notifications button is not set to true. Sad newb mistake. Kind Regards, Alex
On Feb 21 2019, at 8:01 pm, Adam Armstrong via observium observium@observium.org wrote:
Hi Alex,
Can you do screenshots showing that these things are actually happening this way?
I can't see many scenarios where test_alert.php would work and normal sending wouldn't, unless the alerter is disabled.
Does running alerter.php -h all generate any notifications?
adam.
On 2019-02-19 15:20:31, Alex via observium observium@observium.org wrote:
Hello Everyone, Has anyone had an opportunity to investigate this, or potentially is anyone else running the same version (19.1.9661) experiencing this issue?
I am really happy to try and investigate the problem further I just don't know what I can do beyond what I have already tried below.
Any assistance with this matter is greatly appreciated! Kind Regards, Alex On 18/02/2019 09:25, Alex wrote:
Good Morning Adam,
I recently raised a ticket in jira OBS-2905.
I have an instance of Observium running 19.1.9661 and have enabled alerting for a memory check at 70% for one of our hosts. This alert message works as expected on the web interface, the issue is that it is not sending the alert to the contacts (both slack and email). When tested with the test_alert.php script the emails send correctly this leads me to believe that the configuration of the email is not the issue.
Do you have any other suggestions as to what I can test to make the alerts send to my contacts correctly when they are naturally generated?
Kind Regards,
Alex
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participants (3)
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Adam Armstrong -
Alex -
Alexander Norris