Hi,

There isn't any direct support included with the Professional edition. :D

It's likely the user the web server runs as can't ping things, this isn't uncommon. We generally recommend adding from the console for this and other reasons.

What sent you an email? We don't send emails about versions.

This is the process for upgrading, though :

https://docs.observium.org/updating/#upgrading-the-subscription-edition-to-t he-very-latest-version

You run this from inside the Observium directory, which is probably /opt/observium

Adam.

From: observium observium-bounces@observium.org On Behalf Of Matthew Cotter via observium Sent: 20 October 2020 20:43 To: Observium observium@observium.org Cc: Matthew Cotter Matt.Cotter@BostonFAM.com Subject: [Observium] Question about use and support

Greetings,

I am new to this and Observium. We have a paid version and I have some questions about support and upgrading.

Question 1, how do I get support?

Support question, when I try to add a device, I get an error saying it can't ping the device. I have logged into the terminal of observium and can ping the device

Support question, I recently received an email about a new version, I tried to run the update, but it fails saying it can't find the root folder or something like that.

I can provide more details, but this is the basic questions I have and if you can point me in the proper direction how to get these answered I would appreciate that.

Thank you,

Matt

Matthew Cotter Network Support Engineer

Boston Inc. dba Furniture & ApplianceMart | Ashley HomeStore 2404 W, Beltline Hwy Madison, WI 53713 (p) 608-277-7700 (e) Matt.Cotter@BostonFAM.com BostonFAM.com http://www.BostonFAM.Com | AshleyHomestores.com https://www.ashleyfurniturehomestore.com | furnitureappliancemart.com https://www.furnitureappliancemart.com/

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